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8 posts

Wannabe Geek


Topic # 71639 14-Nov-2010 13:46
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IE is not working on my week old Trophy.  I was typing on a forum and mid post it froze, not responding to the keyboard input.  I arrowed back to start, and now everytime I select Internet Explorer I get a black screen.

Anyone know how I can get it working again?  Wireless connection is still working fine, receiving, sending emails ok.


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  Reply # 404490 14-Nov-2010 14:56
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If everything fails then last option is a hard reset.




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  Reply # 404507 14-Nov-2010 16:08
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I read that as part of the WP7 app cert, the apps will need to be able to stay intact even after a hard reset. So that may be a silver lining to feel safe and go ahead with hard reset.

Have you tried rebooting the phone by totally turning it off and back on?




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Master Geek
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  Reply # 404509 14-Nov-2010 16:22
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Not sure if this would help...

My HTC Trophy appears to freeze after about a week of usage... So I shut it down and restart it again, which helped...

You could also have a chat with the support via Twitter (@WinPhoneSupport)



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Wannabe Geek


  Reply # 404518 14-Nov-2010 16:48
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Thanks for that. Yep, just discovered by looking up the guide about a hard reset, that I can turn the phone off, more than what I had been, so a restart fixed it. New to these things...


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  Reply # 404544 14-Nov-2010 18:10
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The "Reset" and "hard reset" are different things.

When you press the on/off button it puts the handset to sleep only - otherwise how would it receive calls, SMS, etc?

When yo press a bit longer it will ask if you want to shutdown - this is when you want to completely turn off the device.

The "hard reset" is a restore to factory settings, completely erasing everything on the device.





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