ActiveSync 4.2 syncs 1st time, then needs soft reset to sync again

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eelsillig

4 posts

Wannabe Geek

#9650 3-Oct-2006 11:29

1st time poster - thought I posted this last night, but cannot find it, so apologies if I am repeating myself.

Problem is that iPAQ 6315 with ActiveSync 4.2 on wife's new Dell Inspirion E1750 laptop (running MacAfee) will sync first time. If removed from USB holder OR USB direct cable, requires soft reset to sync again.

I have the same iPAQ, save software, older Dell (no McAfee) and have no problems

I did follow all instructions on Microsoft's site for telling McAfee to see the iPAQ; still no luck

freitasm

BDFL - Memuneh
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#47386 3-Oct-2006 11:57

Welcome to Geekzone. Have you tried your Pocket PC on her laptop to see if it works ok? If it does, then any chance of a hard reset on her Pocket PC?

Also, is the h6315 running Windows Mobile 2003? If so I recommend stick with ActiveSync 3.x instead.

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eelsillig

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Wannabe Geek

#47395 3-Oct-2006 12:46

Thanks for the speedy reply.

I put MYipaq into her cradle - sync-ed as guest - took it out - back in, worked like a charm

Performed hard re-set on her ipaq. restored programs from backup (was this smart?)

put hers in cradle - sync-ed; took out and back in - worked (went gray then green in system tray); then waited 10 minutes and took out, back in - does not work = stayed gray.

her machine does make the sound of connecting (without synching - stays gray) and I can watch in the device manager and see the usb connect, but it will not sync - I put my ipaq in and hear exact same sound from activesync and see exact same usb config in device manager, AND get the green activesync in the system tray.

hmmmmm

freitasm

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#47396 3-Oct-2006 12:59

Hmmm indeed.

You should try without restoring a backup. If there's a configuration error in any settings it's likely it will be restored as well.

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eelsillig

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Wannabe Geek

#47414 3-Oct-2006 15:40

completed hard re-set without backup. so far, so good. will post if it changes w/in 24 hours