NewEgg - No Manufacturer Warranty Cover for International Buyers

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SamF

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#198715 20-Jul-2016 00:26

Hi Everyone,

I just thought I'd pass on this little gem of information in the hope that it prevents people from getting caught out!

Tonight I had a chat session with NewEgg support, the purpose being that their site wasn't clear on the International warranty status of a GTX 1070 card I was looking at. After a bit of back and forth I was stunned when the support agent told me (and I quote):

"There is no manufacturer warranty nearly for all the items sold on our International website. Because the manufacturer only honors the warranty within USA."

I got her to double check this and she confirmed it.

So basically, according to this, if you buy anything from NewEgg and it fails outside of the first 15 days, you're on your own. There is no manufacturer warranty cover for anything shipped internationally from their site.

To me this makes purchasing from NewEgg completely pointless and I'm astounded that this is the status with warranty cover.

Anyway, I just thought I'd point that out!

Cheers.

nathan

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#1595391 20-Jul-2016 04:22

its really a question for the manufacturer not the retailer I think. Newegg may be saying that's there policy since they can't be bothered with dealing with all the logistics.

sbiddle

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Biddle Corp

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#1595398 20-Jul-2016 07:33

This is no different from buying a product from the vast majority of retailers overseas, with Amazon being a classic example. Very few companies have international warranties on their goods, or warranties that are valid when a product is sold outside the market of which it's intended to be sold in.

timmmay

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#1595400 20-Jul-2016 07:38

I find Amazon really good if anything isn't right. Newegg customer service was very slow, but when their package arrived later than their guaranteed time they refunded shipping, but never tried anything to do with warranty. If you post it back would they replace?

dickytim

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#1595401 20-Jul-2016 07:41

Nothing new there, there is no such thing as a free lunch, ordering from overseas has always been at the risk of not having a warranty.

frankv

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#1595425 20-Jul-2016 08:18

Not true in my case... I bought a Mushkin SSD from NewEgg late last year. When I tried installing it a month or so ago, it wouldn't work. Mushkin has agreed to replace it.

dclegg

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#1595439 20-Jul-2016 08:41

sbiddle:

This is no different from buying a product from the vast majority of retailers overseas, with Amazon being a classic example. Very few companies have international warranties on their goods, or warranties that are valid when a product is sold outside the market of which it's intended to be sold in.

Which can lead to a few giggles at times, such as when the Australian service agent for Audio Technica contacted their Japan head office about performing a warranty fix for the turntable I purchased via Amazon.com.

We usually do something for headphones, but for turntables, NO.

The customer knew the risk like this to be happened when he tried to import the turntable.

Buying from other countries with cheaper prices, but still want warranty, that is self-centered.

Luckily the fault isn't a terminal one, and the turntable still works. It's just a bit more "manual" than the manufacturer intended. And full credit to the Aussie service agents, who were prepared to give me a 30% discount on the parts required to fix this, and could direct me to an Auckland based repairer to do the work.

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DarkCypher

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#1596983 22-Jul-2016 17:05

EVGA offer Global Warranty on all it's cards.

http://www.evga.com/articles/00671/

SamF

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#1596985 22-Jul-2016 17:09

Good to know, thanks @DarkCypher.

mattwnz

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#1596988 22-Jul-2016 17:15

I think what they are getting at from my understanding, is even if you send a faulty purchase back to them in the US, they won't cover it either. So even if a product is purchased from the international version of the store with an advertised warranty, if you but outside US you have no coverage even if you send it back to the us.