I am trying to diagnose an intermittent fault in a customers house.
I need to eliminate the local network as being the cause of customers problems as their isp won't admit there is a problem with their service.


Is it possible to create a short-cut on a windows desktop computer that when double clicked.

-ping a specified address or range of addresses. 
-records the output/results into a .txt file in a specified directly with a time-stamp so that it can be read later.

The fault causes the connection to the internet to go down so I am not able to do this for them remotely and it happens at intermittent times so I am never there to run a ping test myself.