My broadband cuts out when I use the phone "your connection is not private"

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › My broadband cuts out when I use the phone "your connection is not private"

rclu003

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#214942 4-Jun-2017 11:08

Please let me know if this is the wrong forum to post this. I am with Flip and whenever I use the phone my internet cuts out and I get the message - "your connection is not private". This happens with both wifi and ethernet connections. My phone is plugged into a different jack than the modem. I have called Flip and they said that it is impossible to have this problem!!! It's been happening for 2 years - since I moved into this house. It's very frustrating as I can't use the phone and internet at the same time. Does anyone have any idea what the problem could be?

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hairy1

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#1794539 4-Jun-2017 12:50

With ADSL the broadband uses the copper wiring that your phone uses. It uses a different frequency to the voice frequency.

If you have a dodgy filter or dodgy wiring then when the phone is used it interferes with the broadband frequency and disconnects the broadband.

A master filter will mean the wiring that your phones plug into are separated from the wiring to your modem for the broadband. It should sort this problem.

Cheers, Matt

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RunningMan

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#1794541 4-Jun-2017 12:59

A master filter isolates all the internal wiring of the premises, which a plug in filter cannot. Very often, it is issue with the internal wiring that cause the xDSL faults - essentially you are using wiring designed for low quality voice transmission and asking to to perform at frequencies many times higher.