My broadband cuts out when I use the phone "your connection is not private"

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › My broadband cuts out when I use the phone "your connection is not private"

rclu003

11 posts

Geek

#214942 4-Jun-2017 11:08

Please let me know if this is the wrong forum to post this. I am with Flip and whenever I use the phone my internet cuts out and I get the message - "your connection is not private". This happens with both wifi and ethernet connections. My phone is plugged into a different jack than the modem. I have called Flip and they said that it is impossible to have this problem!!! It's been happening for 2 years - since I moved into this house. It's very frustrating as I can't use the phone and internet at the same time. Does anyone have any idea what the problem could be?

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hairy1

3332 posts

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#1794539 4-Jun-2017 12:50

With ADSL the broadband uses the copper wiring that your phone uses. It uses a different frequency to the voice frequency.

If you have a dodgy filter or dodgy wiring then when the phone is used it interferes with the broadband frequency and disconnects the broadband.

A master filter will mean the wiring that your phones plug into are separated from the wiring to your modem for the broadband. It should sort this problem.

Cheers, Matt

My views (except when I am looking out their windows) are not those of my employer.

RunningMan

8953 posts

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#1794541 4-Jun-2017 12:59

A master filter isolates all the internal wiring of the premises, which a plug in filter cannot. Very often, it is issue with the internal wiring that cause the xDSL faults - essentially you are using wiring designed for low quality voice transmission and asking to to perform at frequencies many times higher.