My broadband cuts out when I use the phone "your connection is not private"

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › My broadband cuts out when I use the phone "your connection is not private"

rclu003

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#214942 4-Jun-2017 11:08

Please let me know if this is the wrong forum to post this. I am with Flip and whenever I use the phone my internet cuts out and I get the message - "your connection is not private". This happens with both wifi and ethernet connections. My phone is plugged into a different jack than the modem. I have called Flip and they said that it is impossible to have this problem!!! It's been happening for 2 years - since I moved into this house. It's very frustrating as I can't use the phone and internet at the same time. Does anyone have any idea what the problem could be?

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#1794459 4-Jun-2017 11:10

Assuming you are using ADSL, do you have filters on all the jacks that phones are plugged into? Monitored alarm?

rclu003

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#1794460 4-Jun-2017 11:11

Yes I do have filters on both jacks - I don't have any alarm

DarthKermit

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#1794462 4-Jun-2017 11:13

I used to get this happening with crappy plug in filters. Installing a master filter fixed the problem.

DjShadow

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#1794463 4-Jun-2017 11:13

How old are the filters?

rclu003

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#1794489 4-Jun-2017 11:14

The filters are a couple of years old - they were new when I first started having the problem

Linux

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#1794491 4-Jun-2017 11:16

Get line filters removed and get a master filter installed

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Quic Broadband

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rclu003

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#1794492 4-Jun-2017 11:18

Okay thanks! To get a master filter installed - would I install it in the jack my phone is plugged into or the one my broadband is plugged into

Linux

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#1794496 4-Jun-2017 11:26

Get someone that knows what they are doing like @coffeebaron

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DjShadow

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#1794499 4-Jun-2017 11:31

Is Fibre/UFB available where you live?

rclu003

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#1794501 4-Jun-2017 11:32

No it's not unfortunately - I live in a small town

Spyware

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#1794506 4-Jun-2017 11:41

rclu003:

Okay thanks! To get a master filter installed - would I install it in the jack my phone is plugged into or the one my broadband is plugged into

Master splitter filter is installed at external termination point.

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rclu003

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#1794508 4-Jun-2017 11:45

Spyware:

Master splitter filter is installed at external termination point.

Oh gotcha - thank you

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#1794514 4-Jun-2017 12:09

Lack of a master splitter filter doesn't explain this message though and where its coming from.

rclu003

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#1794515 4-Jun-2017 12:15

Spyware:

Lack of a master splitter filter doesn't explain this message though and where its coming from.

Yeah it's really weird - I have no idea what is going on

yitz

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#1794516 4-Jun-2017 12:17

The modem/router is probably one of those programmed to redirect traffic to its admin pages to display an error message when the WAN is down. "Your connection is not private" is displayed as part of the web browser's attempt to block this redirect on https traffic.

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