problems with TDK Bluetooth software 1.3.2.19 install with windows xp

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virtualdave

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#1129 25-Feb-2004 03:09

I have bought a TDK bluetooth adaptor with software 1.3.2.19 and I am using windows xp home edition. I install the drivers but when I plug in the bluetooth adaptor a wizard pops up asking me to install drivers from cd or from specific location which is a totally different screen that TDK says you should get. When I install the driver from the cd and right click the bluetooth icon tray it says start using bluetooth and not the configuration screen which I am supposed to get. Please can somebody tell me why the drivers are being installed this way and how to get it running correctly as I cannot use my TDK adaptor.

Thanks in advance.

freitasm

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#3831 25-Feb-2004 07:30

This is correct. The first time you plug the adapter it'll copy some drivers and the Bluetooth icon menu is only "Start using Bluetooth". If you select this option it will guide you through a Wizard where you can change configuration, name your machine, etc. Simply skip the wizard to accept all defaults.

This should only happen on the first time you plug the device.

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virtualdave

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#3838 25-Feb-2004 10:29

Thanks for your reply

This does not happen for me it does not save the configuration and still keeps saying start using bluetooth in the bluetooth tray also, I have tried right clicking my bluetooth places for setup wizard when I select bluetooth device that provides that service it says click on a service to select it but it is just a white box with no options whatsoever. Its sounds like it should be simple to set up but my laptop just isnt accepting it.

I have managed to pair my ipaq h2210 but it only show an active sync connection which I cannot select as it needs to be configured as your guide shows. but nothing else sends to or form laptop to pocket pc. and it still states start using bluetooth. what else can i try?

freitasm

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#3839 25-Feb-2004 10:45

It sounds like your Windows configuration is not ok. You can try the following:

create a new user in the Administrator group

remove the adapter, reboot and log in using the new user

remove the Bluetooth software

reboot and log in using the new user

install the Bluetooth software - do not plug the adapter yet

reboot and log in using the new user

plug the adapter and click Start using Bluetooth

Then you can use the older user again. If this fixes the problem, then your Windows configuration is in need of a rebuild...

See if this helps.

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virtualdave

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Wannabe Geek

#3848 25-Feb-2004 11:16

I have tried my device on windows 98 se and it runs fine I still do not think it is an error with my computer and will try it with my friends laptop ruuning xp which he bought 2 months ago to see if he gets the same problem.

freitasm

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#3852 25-Feb-2004 11:40

It may not be a hardware problem on your computer, but it's not unheard of Windows XP user profiles going wrong after a few install/remove actions.

Another question: are you connecting it directly to your computer or to a HUB?

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virtualdave

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#3868 25-Feb-2004 14:38

I have finally done it and managed to get the drivers and software working using a download from TDKs site version 1.4.2 build 18 the only way i could install was by installing the software then restarting my laptop then plugging in my usb adaptor i have also configured my pocket pc for net access its very good . i dont know if there is a compatabilty issue with 1.3.219 but its working now even if i did have to go around it in a strange way. any issues like this before?

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virtualdave

5 posts

Wannabe Geek

#3869 25-Feb-2004 14:41

Maybe this was why:-

Thank you for your email. Our latest version of Bluetooth driver 1.4.2.18 is on our web site. Please download and use this version. Ensure you uninstall the current version on your systems and replace with new version.

I will advice you to disable the block Pop-up or kill pop-up, Norton Antivirus software and Firewall before attempting to download.

Once you've disable the block pop-up, antivirus software and firewall, please try again and let me or support@tdksys.com know if you have any further problems.

freitasm

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#3870 25-Feb-2004 14:46

I think the version 1.4.2 fixes a few installation glitches, including registry settings problems.

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