Upgrading to Telecom (spark) Fibre

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Upgrading to Telecom (spark) Fibre - process?

sarahfoxnz

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#151091 13-Aug-2014 19:20

Hello.

has anyone upgraded from normal speed to fibre with Telecom (spark)?

i am wondering if there is a Spark website that summarises the process, & timeframes to the upgrade.

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#1107910 13-Aug-2014 19:37

there is no hard an fast time frame, it depends on contractors, availability and things like consent if needed.

hio77

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#1107918 13-Aug-2014 20:03

theres too many variables to give a timeframe with the details you have given.

could be a simple case of running the fiber up your own driveway, with no issues at all..

or you could be looking at upwards of a few months of going through the processes of consent..

talk to telecom, when chorus do their site survey you will have a better idea.

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aperfectcircle

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#1107920 13-Aug-2014 20:09

http://www.spark.co.nz/shop/internet/ultrafibre/

There's further info at the bottom of that page if you expand the boxes.

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SwansNZ

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#1108377 14-Aug-2014 13:26

I ordered a new fibre connection a week last Thursday, and was told to contractor (Chorus?) would be in contact within 5 working days, to arrange a 1st site visit. I phoned them back last Friday, as I had not received this call, and was told that “someone” had cancelled my order the day before. They were not able to tell me who or why. I then had to start a new order, even though Spark/Chorus or whoever had mucked it up. So, now I will wait until tomorrow, and if no call received, will phone Spark back – probably only to get told that my order has been cancelled and I have to start another order, and wait another 5 days, loop, loop, loop

jonb

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#1108384 14-Aug-2014 13:35

I ordered fibre from Telecom (in Chorus UFB area - North Shore) exactly a month ago and the guys are on our drive digging today. We are in a cross-lease section so one month is pretty quick for this scenario, if you are on your own section with no Right of Way consent issues then was informed can currently expect the digging team in about one week after ordering, once it becomes available for your address.
Telecom/Spark send you a new modem straight away.

SwansNZ

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#1108391 14-Aug-2014 13:48

jonb: I ordered fibre from Telecom (in Chorus UFB area - North Shore) exactly a month ago and the guys are on our drive digging today. We are in a cross-lease section so one month is pretty quick for this scenario, if you are on your own section with no Right of Way consent issues then was informed can currently expect the digging team in about one week after ordering, once it becomes available for your address.
Telecom/Spark send you a new modem straight away.

How long before they do the internal work, and you're up and running?

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jonb

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#1108504 14-Aug-2014 15:54

I'm not sure, the external part is taking longer than expected - the guys digging said the site survey wasn't very good - does anyone who has UFB already installed have answer to that one? Expect it will just a day or two.

SwansNZ

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#1111553 19-Aug-2014 19:54

I had the cable put in from the street to my house today. Booked in for next Tuesday, to get it up and running, with the internal install.

sigelnz

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#1111632 19-Aug-2014 21:40

I contact Telecom about a month ago to have Fibre installed. A guy came to check the site about a week later. Another week later a team came to run the fibre from the street to the house. Today I had the network contractor come and install the termination box outside the house, run the fibre into the house and install the ONT box in the house. I plugged the model in that Telecom had couriered to me a few weeks ago and it works great. Speed tests saw download of 29 Mb/s and upload of 10 Mb/s so I'm very happy.

SteveON

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#1111674 19-Aug-2014 22:43

Who is Telecom?

sigelnz

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#1111681 19-Aug-2014 23:03

Haha, indeed! In my defence they weren't Spark when I called them a month ago :)

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Darquel

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#1112412 20-Aug-2014 21:07

sigelnz: I contact Telecom about a month ago to have Fibre installed. A guy came to check the site about a week later. Another week later a team came to run the fibre from the street to the house. Today I had the network contractor come and install the termination box outside the house, run the fibre into the house and install the ONT box in the house. I plugged the model in that Telecom had couriered to me a few weeks ago and it works great. Speed tests saw download of 29 Mb/s and upload of 10 Mb/s so I'm very happy.

Did/have the speeds increase since then?
I've installed VDSL recently at my address and have similar speeds (35Mb/s | 10Mb/s) barring network congestion at peaktimes and whatnot. I was expecting Fibre to be pretty much 50/50 constant or 100/100 depending on what you're paying.

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hio77

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#1112417 20-Aug-2014 21:14

Darquel:
sigelnz: I contact Telecom about a month ago to have Fibre installed. A guy came to check the site about a week later. Another week later a team came to run the fibre from the street to the house. Today I had the network contractor come and install the termination box outside the house, run the fibre into the house and install the ONT box in the house. I plugged the model in that Telecom had couriered to me a few weeks ago and it works great. Speed tests saw download of 29 Mb/s and upload of 10 Mb/s so I'm very happy.

Did/have the speeds increase since then?
I've installed VDSL recently at my address and have similar speeds (35Mb/s | 10Mb/s) barring network congestion at peaktimes and whatnot. I was expecting Fibre to be pretty much 50/50 constant or 100/100 depending on what you're paying.

sigelnz is likely on a 30/10 fiber plan, inwhich case hes getting his full speeds.

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sigelnz

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#1112491 20-Aug-2014 22:47

That's correct, I'm on a 30/10 plan so am getting close to what I signed up for. Its only costing $10 more per month than when I was on ADSL so a bit of a no brainer really.

FineWine

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#1112539 21-Aug-2014 03:49

I live in Tauranga and I have just ordered my upgrade (Monday 18/8) to a Spark 30/10 plan. It's for a back section down a approx 25mtr concrete drive. The present copper I am presuming is conduited under this drive cause that is what pops up on the outside garage wall into a nice 4"x4" grey box.

My question are:

1 - Does the modem have to go into the ONT box? or can the modem be somewhere else in the house cabled between?

2 - Does the ONT box require power if you are not placing the modem inside it?

At present there are two exsisting phone points: one in master bedroom and one in kitchen. I am running an extension from the master bedroom into a second bedroom now an office for the present Spark ADSL modem. I understand this exsisting copper will still be used for the phone and the UFB on separate cables.

What I would like to do is cable (not Apple WiFi network as at present) the PVR and Smart TV and cable my computer in the office. Where would the best place be for the ONT box and/or the modem?

If the ONT box is placed on the inside wall of the garage and does not require power and then a cable run to the modem within the premises at whose cost is the cabling within the premises?

Can I run three cables of the Spark modem for the PVR & Smart TV & office computer.

Cheers

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