Netgear Ready Nas unit Failure

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Netgear Ready Nas unit Failure

gnfb

2685 posts

Uber Geek
+1 received by user: 197

ID Verified

#181190 5-Oct-2015 21:13

I had to turn my gear off today and when I went turn it all back on The Ready Nas wouldn't turn on.

I was amazed to find the unit is still under hardware warranty

I 'm not usually that lucky!

It will be interesting to see how netgear responds

The good news is we are in NZ a country with the most severe consumer bias laws I have ever come across

So in my favour this time

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

richms

29097 posts

Uber Geek
+1 received by user: 10206

Trusted

Lifetime subscriber

#1400580 5-Oct-2015 21:27

Probably the AC adapter. I dont know who netgear have make their adapters, but they are up there with linksys for a high failure rate.

Richard rich.ms

1101

3141 posts

Uber Geek
+1 received by user: 1143

#1400783 6-Oct-2015 10:41

richms: Probably the AC adapter. I dont know who netgear have make their adapters, but they are up there with linksys for a high failure rate.

Interesting, how many failed Linksys adaptors have you actually seen ?
Ive yet to see a single failed Linksys adaptor

graemeh

2080 posts

Uber Geek
+1 received by user: 226

#1401105 6-Oct-2015 16:08

1101:
richms: Probably the AC adapter. I dont know who netgear have make their adapters, but they are up there with linksys for a high failure rate.

Interesting, how many failed Linksys adaptors have you actually seen ?
Ive yet to see a single failed Linksys adaptor

I've got one at home that you can have. One day it just stopped producing power

Not that such a small sample size proves anything one way or another. I've probably owned five Linksys devices and one has had a failed power supply.

qyiet

454 posts

Ultimate Geek
+1 received by user: 94

Trusted

#1401136 6-Oct-2015 16:48

gnfb: I had to turn my gear off today and when I went turn it all back on The Ready Nas wouldn't turn on.

In *theory* if they send you a new NAS you should just put the discs in and away you go. Not a theory I'd like to be the one testing.

I've got a readynas unit, so I'd be keen to know how it goes. Couple of questions: How many discs do you have, and what type of raid were you using? (I've used xraid.. so I'm pretty much stuck with netgear in a NAS hardware failure)

Warning: reality may differ from above post

richms

29097 posts

Uber Geek
+1 received by user: 10206

Trusted

Lifetime subscriber

#1401169 6-Oct-2015 17:56

1101:
richms: Probably the AC adapter. I dont know who netgear have make their adapters, but they are up there with linksys for a high failure rate.

Interesting, how many failed Linksys adaptors have you actually seen ?
Ive yet to see a single failed Linksys adaptor

2 pap2t dead 5v adapters (one still worked but in a box somewhere now), all but the really old transformer ones for my wrt54g died, 2 powerbricks out of 4 for 8 port switches (just 12v ones).

Thankfully everything with internal power supplies has lasted ok, but the AU plugged wallwarts have not done me very well at all. Compare to the US sourced ones which have done much better.

Netgears I have had a couple with DG834g routers die, and a cheap switches one as well.

Richard rich.ms

gnfb

2685 posts

Uber Geek
+1 received by user: 197

ID Verified

#1401508 7-Oct-2015 09:27

Those who said the power adapter maybe right as after answering their diagnostic questions they are sending me a new power adapter ....lets see if that does the trick

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

AHitman

85 posts

Master Geek
+1 received by user: 20

#1401951 7-Oct-2015 18:37

qyiet:
gnfb: I had to turn my gear off today and when I went turn it all back on The Ready Nas wouldn't turn on.

In *theory* if they send you a new NAS you should just put the discs in and away you go. Not a theory I'd like to be the one testing.

I have swapped disks out of half a dozen ReadyNAS's, provided the model/OS is the same it will "just work", all data will be as it was.

However if they replace and older NAS (running OS4) with a new model (running OS6) the disks will need to be wiped.
ReadyNAS's store the OS and configuration on the disks themselves.

Does an "italian tune up" work on computers?

kiwind

74 posts

Master Geek
+1 received by user: 2

#1404622 12-Oct-2015 20:19

Same issue this week.

ReadyNAS ProPioneer. Out of warranty last year, so they won't do anything. Purchased in the US and shipped here so consumer law no help.

Seems to be the PSU that has failed, but I have zero tech ability to be able to fix (or even investigate) myself.

Any suggestions for somewhere in central Auckland that I could get them to take a look at it.

Cheers

gnfb

2685 posts

Uber Geek
+1 received by user: 197

ID Verified

#1404704 12-Oct-2015 22:39

kiwind: Same issue this week.

ReadyNAS ProPioneer. Out of warranty last year, so they won't do anything. Purchased in the US and shipped here so consumer law no help.

Seems to be the PSU that has failed, but I have zero tech ability to be able to fix (or even investigate) myself.

Any suggestions for somewhere in central Auckland that I could get them to take a look at it.

Cheers

If your issue is a power one maybe it will be cheaper to look on ebay for a replacement unit , that is the power supply , not the whole unit

Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

I have two shops online allshop.nz patchpinflag.nz
Email Me

kiwind

74 posts

Master Geek
+1 received by user: 2

#1404706 12-Oct-2015 22:44

gnfb: If your issue is a power one maybe it will be cheaper to look on ebay for a replacement unit , that is the power supply , not the whole unit

I'm sure it will be but I have not got the first clue about where to start!

kiwitrc

4123 posts

Uber Geek
+1 received by user: 833
Inactive user

#1404732 13-Oct-2015 06:10

1101:
richms: Probably the AC adapter. I dont know who netgear have make their adapters, but they are up there with linksys for a high failure rate.

Interesting, how many failed Linksys adaptors have you actually seen ?
Ive yet to see a single failed Linksys adaptor

I had one die a couple months ago, also guy at work who said it would be the power supply said his died as well. They tend to shut down and crash the NAS then once they cool are good to go again so it seems like the NAS itself is turning off for no reason. Just bought an equivalent locally, not sure why as I dont use the Netgear anymore.