Router - connecting to internet, but won't do what I tell it to do?

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Router - connecting to internet, but won't do what I tell it to do?

alexanderu

71 posts

Master Geek

#206131 10-Dec-2016 22:49

I have a Synology RT1900ac Router.

Loving it so far, the amazing features - QoS, excellent control panel and user interface etc.
But I'm having an issue. ONLY with the Desktop.

So I have set parental controls, for example blocking Facebook during certain times.
It seems to be working fine across all the wireless devices, but on my desktop, it's not blocking anything. Under the device list (it shows what devices are connected to the router), it's not even displaying as connected?

But it can still connect to the internet perfectly fine.

What's going on here?

Thanks!

alexanderu

71 posts

Master Geek

#1688964 14-Dec-2016 22:01

Hey Guys,

Just wanted to ask if anyone had any ideas - driving me up the wall at the moment!

1101

3122 posts

Uber Geek

#1689166 15-Dec-2016 09:58

Buggy firmware ? perhaps it simply does not work .(see link below)
try a firwmare update & check in synology forums

https://forum.synology.com/enu/viewtopic.php?t=117262

https://forum.synology.com/enu/viewtopic.php?t=123291

trig42

5814 posts

Uber Geek

ID Verified

#1689178 15-Dec-2016 10:16

Is your desktop set to obtain it's IP and DNS addresses by DHCP?

alexanderu

71 posts

Master Geek

#1689633 15-Dec-2016 16:48

trig42:

Is your desktop set to obtain it's IP and DNS addresses by DHCP?

Thanks so much for your reply! Sorry - I set this up a while ago and I'm sure I saw something, but could you please explain is thius something to do on the computer or on the router side?

Looking forward to hearing from you.

alexanderu

71 posts

Master Geek

#1689638 15-Dec-2016 16:53

trig42:

Is your desktop set to obtain it's IP and DNS addresses by DHCP?

OK, found it - it's set to 'Obtain IP address automatically' and under DNS 'Use the following DNS addresses'.

Something wrong here or nah?

rscole86

4974 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#1689641 15-Dec-2016 17:03

Have you set other rules for the the IP address that your desktop is assigned? They could be over-riding what you have for the parental controls. Have you assigned any DMZ's?

Rickles

2938 posts

Uber Geek

Trusted

#1689682 15-Dec-2016 18:52

>OK, found it - it's set to 'Obtain IP address automatically' and under DNS 'Use the following DNS addresses'.<

Are there any numbers in the "Use the following DNS addresses" fields? If so, click on "Obtain DNS ... automatically". If your Desktop is circumventing the router for accessing the internet, then it won't show up as connecting within the router or use any of its settings

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alexanderu

71 posts

Master Geek

#1689732 15-Dec-2016 20:38

Rickles:

>OK, found it - it's set to 'Obtain IP address automatically' and under DNS 'Use the following DNS addresses'.<

Are there any numbers in the "Use the following DNS addresses" fields? If so, click on "Obtain DNS ... automatically". If your Desktop is circumventing the router for accessing the internet, then it won't show up as connecting within the router or use any of its settings

There were numbers under there, so I changed it to Obtain DNS automatically... still no luck :(

Rickles

2938 posts

Uber Geek

Trusted

#1689783 15-Dec-2016 22:47

Did you reboot the Desktop? ... DNS cache might be 'sticking'.

vpsnine

17 posts

Geek

#1689786 15-Dec-2016 23:23

How is your desktop connected? Wifi or lan cable?

Your not perhaps somehow connecting it to your ADSL modem (or what connection do you have?)

alexanderu

71 posts

Master Geek

#1691035 16-Dec-2016 12:29

vpsnine:

How is your desktop connected? Wifi or lan cable?

Your not perhaps somehow connecting it to your ADSL modem (or what connection do you have?)

Connecting via LAN cable - my desktop is connecting to the modem router (I disabled the router functionality I think), and is getting internet.

richms

28189 posts

Uber Geek

Trusted

Lifetime subscriber

#1691038 16-Dec-2016 12:32

alexanderu:

Connecting via LAN cable - my desktop is connecting to the modem router (I disabled the router functionality I think), and is getting internet.

So the desktop is not connected to the synology at all?

Richard rich.ms

chevrolux

4962 posts

Uber Geek
Inactive user

#1691206 16-Dec-2016 19:19

I would just assume it's like all the other POS routers out there (like the new linksys series) where the actual 'controls' are only on the wireless networks as it simply applies all the controls to a particular ssid and not to a true VLAN as such (which could be a mix of physical and wireless interfaces.)