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# 22270 22-May-2008 16:18
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Model -- Dynalink  prestige  660hw-61, model 401315 and mentioned in the pdf manual--Rta 1025w
Problem -- this works with a Linksys 2102 and since instalation, when using the phone, it cuts out for aprox 3seconds about every 60 seconds, noticeable by both parties.
On enquiering with xnet help, the following was their conclusion

From what I can see your ADSL modem is changing the packets coming out
of the 2102 before they get to us. This will cause the issues you are
describing. If you are able see if your router has any kind of ALG
running and if so turn it off for SIP on port 5060.

Have a look at his:
http://www.dynalink.co.nz/cms/uploads/file/Products/Rta1025w/Usermanual.pdf
(Reference to the SIP and ALG are on page 96)

It mentions a SIP ALG which changes the packets. It's under the NAT ALG
Configuration section of the web interface. Find that section and
disable the SIP ALG and you should be sorted

Now, the problem begins   When I enter into the browser -- 192.168.1.1 I get the prestigehw-61 block asking for a password to be entered.   This block for the password already has *** in it. Pressing for this then flashes up aprox **************** and reverts back to the start.   Any other passwords cmd or adm have no effect.
1 The person that set the router up originally is not available
2 I am not very computer literate in these affairs (so please take this into account for any solutions)
Thank you

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399 posts

Ultimate Geek

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  # 132582 22-May-2008 18:03
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As with most such routers there should be a facility to reset the router to factory default settings using a reset button. There is no direct reference to this in the manual. On page 135 there is a reference to "One hidden button for restoration of factory default settings" and on page 2 the two leftmost items on the rear panel are not explained. It would seem to me that the second item from the left is the 'hidden button' referred to above - if the unit is turned on and a small round device inserted into this hole (such as the end of a ball-point pen or the end of a jewellers screwdriver) then the device will revert to factory settings. You should then be able to configure the device as outlined starting on page 67.

Dont do this yet though. The factory defaults may not be compatible with Telecom's ADSL network. I would first talk to Xnet and get from them some guidance on the settings required as outlined on page 68 onwards. It may be that after the hard reset above, all you need to do is use the 'connect to internet' dialog as outlined in the manual and log on using admin/admin. You will need to know your XNET usercode and password. However you might not be able to use connect to usernet' and if so you will need to use the long-hand form of configuration outlined in the following pages.

Good luck.

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