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75 posts

Master Geek
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Topic # 242573 4-Nov-2018 01:33
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This topic has been discussed before but mine is slightly different so I thought I would ask here in the hope of an answer.

 

 

 

Got this particular router from Spark when I signed up for Fibre.  And have had 5 months of trouble with it.  I have noticed faster downloading but more dropouts than ever.

 

Have a very long house so we have a switch (I think)  and off of that everything else goes off round the house.  Ethernet mainly.

 

 

 

Have Wifi to our Sony smart TV (6 years old) and it is at the farthest point from the New Huawei which is in the garage.  Have an old dlink which works a treat set up as a bridge? repeater?  (not sure of the term) but it ensures we get wireless down the other end of the house.

 

 

 

The Bravia TV is about 3 -4 metres and 1 wall away and usually doesn't have much problem connecting with the D Link.

 

 

 

Now:  TV aside which doesn't connect to Huawei directly, we have had problems several evenings a week with devices being unable to pick up the Huawei signal despite the devices being located 3 or 4 metres away through a wall.

 

Spark says the problems are due to devices not the router but: 

 

New Apple Imac close by doesn't consistently receive signal but can get the signal relayed from the old DLink fairly consistently several rooms away

 

3 yr old Xiaomi Mipad shows strong signal from 4 meters away but nothing downloads 0 - 2 kbs??  not sure of measurement and lack of Wan can go on for 1/2 a day at a time.  Happens most days. 

 

Newish Microsoft Surface has no problems from anywhere in the house, neither does 3 yr old xiaomi miphone.  Although on 2 occasions down the far end of the house the signal to the Surface has dropped out completely.

 

HP desktop 5 meters and a wall away is spotty.

 

The Sony Bravia shows the Huawei with very strong signal but even in the same room will not connect with it.

 

The problem is mainly in the early to mid evening but can occur any time.

 

I have changed the channels a couple of times but no difference is found.  Don't think it is the old D link as everything works off it and for quite a distance.

 

I nothing about networking and LANs etc.

 

But we have been reduced to mirroring Netflix on the TV using Bravia's ? Bluetooth?  Whatever.

 

So my assessment, the router is not good.... the last Huawei one wasn't great either but this is a lot worse.

 

Specific questions - Why will the Huawei not send to the TV when it is picking it up as having a strong signal?  Could the TV be configured wrong or need a software update?

 

The Huawei is across the garage from the energy company smart meter, do you think they are interfering with each other?

 

Do you think it has anything to do with the switch?  That's probably 5 or 6 years old.  

 

I tried a plug in booster repeater amplifier thing and it made no difference.

 

Also can someone tell me, should the primary and secondary DNS in my Bravia be the same addresses as in my router?  

 

At one stage, the TV said I should put in a static route (I assume this is like a fixed IP address?).  If so, what address would this be - where would I find it and would it mean I couldn't easily switch between the D link and Huawei whenever the signal wanes?

 

Any help at all would be great.

 

N

 

 

 

 

 

 

 

 

 

 


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27287 posts

Uber Geek
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  Reply # 2119465 4-Nov-2018 14:45
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How many devices to you have connected? Sounds like an network design that's really just bound to cause issues.

 

 




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Master Geek
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  Reply # 2120054 5-Nov-2018 11:09
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Usually have about 3 to 5 things on at a time.  I don't really understand what the items are but when I look in the router it tells me what is connected to the WLan and the Ethernet.  In each case there is about 12 items some I recognise, some I dont. 

 

We have wired ethernet connections to various rooms and these have separate cables that individually come back to the switch, probably about 8 or 9 of these.  Mostly these days however we use wifi.  My son's HP works better on ethernet so he usually uses it via ethernet but the wired connection by the TV stopped working a few years back so we had to revert to wireless for that and that has been more problematic.  I think that was when we came up with the idea to use the old adsl dlink as a bridge.  It has an external aerial and works better than everything we have had since.  The old dlink attaches to the ethernet.

 

The Spark wireless router is connected to the fibre in the garage at the front of the house.  That goes into the wan point and then another cable in the LAN port goes back into the switch.

 

We have a narrow plot and its single level so the house is about 25m from end to end with many rooms in between.  When it was all ethernet it worked a lot better.

 

On wireless we seem to get a lot of drop outs and most devices don't work consistently well with it.  But its beyond me why it drops out of several devices in the evening even when close by.  And how the devices indicate a strong or excellent signal whilst transmitting 0 or below 2 kbs? for hours at a time. 

 

Thanks

 

 

 

 

 

 


 
 
 
 


'That VDSL Cat'
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  Reply # 2120078 5-Nov-2018 11:34
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Sounds to me like your hitting the 16 device limit on Wireless channels. Further connected devices will drop off, get no data transfer or just refuse to connect.

For a network of your size, the HG659b may not be suited to drive all the wireless traffic you require.





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Master Geek
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  Reply # 2120454 5-Nov-2018 18:49
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Thanks for the reply.

 

I was wondering whether I could drop off some of the devices from the router?  At 10 - 12 of them, some must be things that we no longer use.  I notice each icon has a number and an edit function so I wonder if this would make a difference.  Only thing is, I am not sure what most of them are, some the title is obvious, some I can find on the pc/tablet information and others look like something along the lines of a mac address - a mix of numbers and letters.

 

 

 

So what kind of device am I looking for if I want a bigger system? And, as the switch is at maximum points presumably I will need to upgrade that too?  Is it possible to get one device that routes and switches?

 

 

 

Thanks again


'That VDSL Cat'
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  Reply # 2120457 5-Nov-2018 18:56
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SparkyP:

 

Thanks for the reply.

 

I was wondering whether I could drop off some of the devices from the router?  At 10 - 12 of them, some must be things that we no longer use.  I notice each icon has a number and an edit function so I wonder if this would make a difference.  Only thing is, I am not sure what most of them are, some the title is obvious, some I can find on the pc/tablet information and others look like something along the lines of a mac address - a mix of numbers and letters.

 

 

 

So what kind of device am I looking for if I want a bigger system? And, as the switch is at maximum points presumably I will need to upgrade that too?  Is it possible to get one device that routes and switches?

 

 

 

Thanks again

 

 

If you need more switch ports, get a switch.

 

 

 

Based on the size of your network, i suspect an upgrade may be advisable, recommendation would depend on how techy you are though - it will need to be configured afterall.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


448 posts

Ultimate Geek
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  Reply # 2120719 6-Nov-2018 08:47
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Sounds like you need someone who specialises in networking to come around and review/redesign your setup.

 

Wherever possible the cabling should be used, fix the connection by the TV and hard wire it.

 

Remove the old DLink ADSL router and turn off the wifi on the Huawei and put in two matched wifi access points that support hand off and 802.11AC

 

 

 

Where abouts are you?

 

Matt.




75 posts

Master Geek
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  Reply # 2120810 6-Nov-2018 11:16
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Thanks for that.  That is really useful.  We are in Upper Hutt.


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