Using a telephone module plugged into ONT

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mattwnz

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#250722 22-May-2019 19:07

I posted part of this question in the Spark forum earlier, but the issue I am currently having is possibly nothing to do with Spark, as there is now current a dial tone again on the line, and I have done more testing. Plus I still haven't got that issue with Spark resolved as to why the phone line keeps going down, but that is really different issue to this one.

The electrician left a telephone module to allow phone line to be split and patched around the home, which is this one http://www.electricsmarts.com/industry/smartecat/product/view/Hubbell/NSOMTM12 . The module is plugged into the POTS1 port on the ONT, and into the number 1 on the voice input line as shown in the photo below. However when it is patched to any of the rooms from the 1,2,3,4 ports below, there is no dial tone. However if I patch it from the TEST-IN PORT to a room, there is a dial tone. I am wondering if I am missing something, or this isn't the right type of module they should be using. I notice that the photo of the product on this website, shows the TEST-IN and TEST -OUT line linked with a wire. I am wondering if the electrician forgot to put that in, because they just left the module in the network cabinet with no box, instructions or cables etc, and it doesn' t look like there are any downloadable instructions. Anyone know, or am I right, and it needs the test ports linking?

cyril7

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#2243305 22-May-2019 19:21

Hi, I would not use that hubble module, instead I would just jumper the blue pair of ports 22,23,24 together on the patch panel together (they seem as though they are not connected to anything) and patch the phone line from the ONT (I presume the grey cable going to the hubble) into one of those then patch any of the remaining to the outlets you need phones at, I assume 2 outlets with phone would suffice.

In the meantime, is there any reason why you cannot patch the grey cable from the ONT to an outlet and you should get phone service on that outlet.

Cyril

mattwnz

20157 posts

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#2243312 22-May-2019 19:41

cyril7:

Hi, I would not use that hubble module, instead I would just jumper the blue pair of ports 22,23,24 together on the patch panel together (they seem as though they are not connected to anything) and patch the phone line from the ONT (I presume the grey cable going to the hubble) into one of those then patch any of the remaining to the outlets you need phones at, I assume 2 outlets with phone would suffice.

In the meantime, is there any reason why you cannot patch the grey cable from the ONT to an outlet and you should get phone service on that outlet.

Cyril

Thanks. Yes the grey is going into the POTS1 on the ONT. Currently it is patched from the TEST-1 port on the module, to a phone in the house, so there is one working phone. Do you know if there is supposed to be a jumper between TEST-1 and TEST-2, which will activate all the 1,2,3,4 ports on that module? Is this not really the best type of module to use when splitting the phone line up to various rooms?

I am not sure if there are any spare ports on the patch panel, as we haven't yet checked that they all link to the right rooms. Some don't seem to and some ports have duplicate room and port numbers on them. There are still some network cables loose in the cabinet that probably should be attached to it as well. As the cables were cut too short by the electrician when they installed it, the ports on the patch panel aren't grouped together by room, so it isn't quite so easy to check things without going to each outlet around the house and checking it corresponds with the key on the patch panel. So it is still a bit of a mess, just needs time to work through. But they are wanting at least 4 phones around the house, as they have some fixed ones, and it is a large house. But at least they do currently have one, and they could always just buy a multi handset cordless one.

cyril7

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#2243316 22-May-2019 19:49

Hi, not totally farmiliar with that module but I expect there should be a jumper between testin and test out, then use any of the 12 outlets to patch to rooms, this assumes the ONT is patched to Line1 in

Cyril

Oblivian

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#2243326 22-May-2019 20:03

Pic on distro sites have the jumper between

12-port telephone module distributes 4 incoming lines out to 12 locations through RJ-45 jacks; allows data lines to
be converted to voice with the move of a patch cord; RJ31X interface jack is included for security system connection
1 NSOMTM12

There may be some separation of those 4 inbounds if not using a jumpered common

Bets on the 1,2,3,4 refers to the pairs. Input 1 will use first pair of each of those 12 - input 2 on the 2nd pr and so on?..

wratterus

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#2243329 22-May-2019 20:18

Those Hubbell Modules are confusing.

They call them a "Multi-Provider Patchable Telecom Module"

"12-port telephone module distributes 4 incoming lines out to 12 locations through RJ-45 jacks; allows data lines to be
converted to voice with the move of a patch cord; RJ31X interface jack is included for security system connection"

https://hubbellcdn.com/prodimage1200/WBP_NSOMTM12_PRODIMAGE_1200.jpg

cyril7

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#2243332 22-May-2019 20:20

Hi, as said, get rid of it, use the spare ports on your patch panel and be done with it, surprising the sparkie did not do this, maybe he is not data/telco competent, infact I would say to offer this voice panel indicates so.

Cyril

darkasdes2

428 posts

Ultimate Geek

#2243348 22-May-2019 21:02

Swap what you have for a Signet ST220 module or similar, I have used these a few times and had no issues with patching phone around with homes with fibre using standard patch cables.

https://www.trical.co.nz/wp-content/uploads/2016/07/SIGNET-ST2210-Voice-Hub-for-FTTH.pdf

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mattwnz

20157 posts

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#2243364 22-May-2019 21:53

Thanks for all the suggestions. I linked the the test in and the test out ports on the module with a patch lead, and it has fixed it. So now have multiple phones around the house. So the jumper was obviously missing, and i needs the jumper to be in place to work. . Will get the electricain back to put that in, as they have other things they need to complete anyway.

wratterus

1687 posts

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#2262046 21-Jun-2019 15:50

Found this and thought I might upload it here for future reference.