Upload speed packet loss and ISP is saying its not on their side, Ive tried troubleshooting everything I could think of.

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Upload speed packet loss and ISP is saying its not on their side, Ive tried troubleshooting everything I could think of.

mrjupiter123

6 posts

Wannabe Geek
Inactive user

#268390 17-Mar-2020 09:53

I've been dealing with issues with my internet for the past 2 months and I've called my ISP (Vodafone) around 15+ times, they are telling me the issue is not on their side and that they haven't been seeing any packet loss or ping spikes to my modem and that their line is "clear", The most my ISP has done is changed a few settings on the line going into my house and changed some settings on my modem Im on a Huwaei HG658C Modem Currently and I live in Ireland.

Okay so basically my issue is , I get packet loss and ping spikes at random times during the day. Im a competitive gamer so any sort of interruptions are really frustrating. Let me go into detail of the issue, my ping starts spiking to around 150-250 in fortnite and I get packet loss on my upload speed, during this time my friends also cannot hear me on discord, but I can hear them and I can also browse the internet, so its obviously an issue with the upload speed if I can hear them clearly but they cant hear me, These ping spikes usually last anywhere from 10-35 seconds.

This is what my internet set up looks like at the moment

https://imgur.com/TqITAjo

I have spent a lot of time troubleshooting the issue so any help at all is extremely appreciated , I have typed up a google docs file and attached images of ping plotter results on two different computers,and I explain everything , once again any advice is appreciated

https://docs.google.com/document/d/13IEgmN-mBVLUcX9OtQi5HCfPpFtU2yxUkbVCpTQCqBs/edit?usp=sharing

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2439788 17-Mar-2020 10:08

Might be a little tricky to help a lot from NZ but we can go over basics.

Have you tried a different router at any stage through your troubleshooting? Have you disconnected everything except your PC to see if the issues still occur? I assume you are on a VDSL connection?

mrjupiter123

6 posts

Wannabe Geek
Inactive user

#2439794 17-Mar-2020 10:13

yes Im on a VDSL2 connection , these are my modem stats : https://imgur.com/a/2mWCxNn

And I bought a HG659 modem a week ago and still had the exact same issues with it, also I did tests where I brought my pc downstairs beside the modem and connected it through ethernet with nothing else connected and I still got the same type of lag

cddt

1965 posts

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+1 received by user: 1904

#2440001 17-Mar-2020 14:29

Do you have a master splitter installed on your copper line? As per this thread: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=96226

Any chance of switching to fibre?

Have you tried a different PC? Could be something rogue on the PC (either hardware or software) causing the input lag.

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#2440035 17-Mar-2020 15:12

The most common cause of upstream packet loss over here is saturation of the upstream connection from cloud backups / icloud / onedrive or other similar services syncing. Can't speak for your ISP as to whether congestion/contention is an issue, but it would pay to rule it out from your own network.

Do you have the ability to monitor the upstream traffic and see if it is maxing out the connection?

miztic

21 posts

Geek
+1 received by user: 2

#2440202 17-Mar-2020 18:14

Are you streaming to Twitch/YouTube/Mixer/or any other platform at all while gaming? and if so, what speed have you put in OBS?

For example, if you're streaming to any platform at 6000kbps, you're using more than the upload bandwidth you have, and that would slow everything down including your discord etc.

mrjupiter123

6 posts

Wannabe Geek
Inactive user

#2440444 18-Mar-2020 05:23

RunningMan:

The most common cause of upstream packet loss over here is saturation of the upstream connection from cloud backups / icloud / onedrive or other similar services syncing. Can't speak for your ISP as to whether congestion/contention is an issue, but it would pay to rule it out from your own network.

Do you have the ability to monitor the upstream traffic and see if it is maxing out the connection?

Yes I have been monitoring it on task manager while playing and the only thging seeming to take up the connection is fortnite and discord I couldnt see anything else

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mrjupiter123

6 posts

Wannabe Geek
Inactive user

#2440446 18-Mar-2020 05:25

miztic:

Are you streaming to Twitch/YouTube/Mixer/or any other platform at all while gaming? and if so, what speed have you put in OBS?

For example, if you're streaming to any platform at 6000kbps, you're using more than the upload bandwidth you have, and that would slow everything down including your discord etc.

Nope not streaming obviously , or else the ping plotter results woudlnt really matter cos I wouldnt be streaming while comparing ping plotter results

mrjupiter123

6 posts

Wannabe Geek
Inactive user

#2440447 18-Mar-2020 05:26

cddt:

Do you have a master splitter installed on your copper line? As per this thread: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=96226

Any chance of switching to fibre?

Have you tried a different PC? Could be something rogue on the PC (either hardware or software) causing the input lag.

Yes tried a different PC, Im not sure what a master splitter is I'll have a look into it thanks

RunningMan

9184 posts

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+1 received by user: 4834

#2440735 18-Mar-2020 15:05

mrjupiter123:

[snip]

Yes I have been monitoring it on task manager while playing

You need to monitor it at your router, not the PC itself. Another device on the network could be saturating the connection.

mrjupiter123

6 posts

Wannabe Geek
Inactive user

#2440744 18-Mar-2020 15:15

RunningMan:

mrjupiter123:

[snip]

Yes I have been monitoring it on task manager while playing

You need to monitor it at your router, not the PC itself. Another device on the network could be saturating the connection.

It happens at night too, even when Im the only person connected to the internet

Dugimodo

168 posts

Master Geek
+1 received by user: 93

#2440756 18-Mar-2020 15:30

If you use any torrent software at all make sure it's not running. Some of it defaults to only minimise when closed and to upload forever unless you change the setttings.

Otherwise you've tried everything I would have suggested except maybe disabling wifi in case someone is using it that you are not accounting for.