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135 posts

Master Geek

Topic # 88407 15-Aug-2011 20:13
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Hi guys, we recently changed our broadband over to Vodafone and are using their supplied wireless modem.

I'm having troubles using our HP officejet over the wireless connection. The printer is connected to the network and I can send everything to it via email however, trying to send it directly over wireless doesn't work. AirPrint from iPhone and iPad can't detect the printer and trying from my laptop says the printer isn't on the network.

It all worked fine on my d-link modem/router so are there any settings I need to change on the Vodafone one?

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30 posts


  Reply # 520115 12-Sep-2011 18:52
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Hi DrNut,

Did you find a solution to this? Im having the same problem.


135 posts

Master Geek

  Reply # 520119 12-Sep-2011 18:56
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Afraid not, HP have tried their hardest to help but nothing seems to work. I can send to the hpeprint email address but no AirPrint. Last time I spoke to Vodafone CSR they said their modem doesn't work with all printers but I'm not sure how much truth is in it


1 post

Wannabe Geek

  Reply # 568599 13-Jan-2012 20:05
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Hi All

I have the axact same problem. HP printer won't air print for apple devices since moving to vodafone router.

But a bit of extra information which I can throw into the mix which may (or may not) help those of you with more technical capability to solve the problem.

When you very first connect the printer to the router it works fine!!!

ie. I disconnected the vodafone router and went back to my old D-Link.  Connected the printer to this d-link router and printing worked fine.....

Then disconnected D-link......reconnected vodafone connected the printer to the vodafone router....and everything works for a few minutes.


294 posts

Ultimate Geek
+1 received by user: 14

  Reply # 569229 15-Jan-2012 21:02
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The Vodafone router seems to have an issue with Apple Bonjour(?) networking - Airtunes and other networking is also broken. 
Sorry I don't have a solution, but if you search about there are other people complaining...
Good luck. 

4 posts

Wannabe Geek
+1 received by user: 3

  Reply # 660859 24-Jul-2012 10:41
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This still seems to be an issue with incompatibility with the Vodafone router and airprint. 

We have a Vodafone (standard issue) router  the HG556a.

I bought a new Epson (airprint compatible printer) workforce 645 to use at work particularly esp because of "airprint" compatibility.

I spent several frustrating hours trying to troubleshoot why my iphones/ipads were unable to find the "airprint printer" even though the printer and all devices were connected to our wifi network. Upgrading Epson firmware, googling, etc. Still no joy.

I took the printer home and tried it on our home network where we use a Dlink 604t, and voila the airprint worked immediately on all devices, it also worked perfectly on a 2Wire-Gateway and Thompson 585, so I began to suspect it was the vodafone router that was the problem. Apple and other Epson retailers might need to give warnings that some routers can not support airprint. Afterall they sell this model on their Apple website. 

I sought help from Vodafone but unfortunately could not resolve the issue, so I have logged it with both Vodafone and Apple.  I wonder how many people out there can't get airprint to work and don't realise it is could be a compatibility issue with their router.

Have others out there had issues with any other modems?  Does the standard issue Telecom TG582n work successfully with airprint.

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