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244 posts

Master Geek
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Topic # 95060 25-Dec-2011 23:00
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A friend has a Mac book Pro which had wireless Internet working, but then worked intermittently, and now not at all.  The modem still works using an ethernet cable.
 

when attempting to connect the message is : "You are not connected to the Internet" and "connection time out occurred".  

I know nothing of Macs so don't know even where to begin.  I wondered if she needs to enter the encryption key and password into the Mac wifi settings.

any ideas or guidance greatly appreciated.

Thanks 




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1198 posts

Uber Geek
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  Reply # 561463 25-Dec-2011 23:13
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Easy thing to try is to create a new network location. This should avoid any configuration problems that you may be currently having.
System Preferences > Network > network location pop up > create new location (maybe "+" button).

Them try to connect.
If still fails, perhaps try under another user account, create a new admin account if necessary.
If that fails, try connecting to a different wifi network.
If that fails then perhaps is a hardware issue.

Cheers,
Joseph

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