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hairy1

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#201408 17-Aug-2016 12:35
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Hi everyone,

 

After a bit of research I decided an August Smart lock combined with a smart keypad was they way to go with our front door.

 

So far, so good. They ship to New Zealand (although the warranty isn't covered). 

 

I had no problem fitting the lock and getting it working. It is working like a champ.

 

During considerations I thought about what would happen if I ended up outside the house without my phone. Luckily the lock can be paired with their smart keypad. No problems so far. I purchased one of those. 

 

Here is the problem. The keypad will not pair with the lock in New Zealand. I get a 403 Access denied popup in the app which has something to do with connections to the August servers in the US. I am still in dialog with them about whether we can get the keypad working.

 

Although the lock is working great it really needs the keypad to work as I intended. Has anyone outside the US managed to get a keypad working?

 

Cheers, Matt.





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hairy1

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  #1618247 27-Aug-2016 09:44
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OK. So, I have had further communication from August and we have got to the bottom of the problem.

 

It appears the keypad I purchased was a store returned item which was already linked to another smart lock. It cannot be unlinked apparently so is unusable.... I am waiting to hear how we go about getting it swapped.

 

So, the short story is that the keypad will work outside the US if you have a "new" keypad.

 

Cheers, Matt.





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