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Forums › Gadgets, robotics, home automation, electronics (including wearables) › Firmware update bricked Sony TV
dafman

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#302616 6-Dec-2022 16:41
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My six year old Sony Bravia (KD55X8500D) prompted me today for a software update.

 

I actioned update, which downloaded, but TV bricked immediately after download completed, screen just went blank.

 

When powered up, Sony logo appears but then blank screen. No response from remote or physical buttons on rear.

 

Tried hard reset - on rear of TV: power button, volume down simultaneously, then power on - same result, logo then blank screen.

 

Although TV is six years old, I am wondering if I have any recourse to Sony as TV was working fine and it was their firmware update which bricked it, I was simply following their prompts.

 

Thoughts?

 

cheers

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dafman

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  #3015251 30-Dec-2022 10:54
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wratterus:

 

@dafman any update on this? Keen to find out the outcome. 

 

 

Update.

 

After corresponding with Sony, I agreed to a discount on a new TV. The discount wasn’t as much as I requested, but enough to not warrant the extra time and effort to take to Disputes tribunal.

 

Although the final outcome fell a little short of my expectations, Sony have been good to deal with. I did offer upfront that I wouldn’t disclose final discount to maximise my bargaining position, so will keep to my undertaking.

 

Although I am getting a new TV at a discount, I would have preferred that my TV was not bricked in the first place.

 

Sony have advised they will arrange collection of my bricked TV after delivery of new - I presume to validate my complaint. Good for me, I don’t need to arrange taking it to e-waste.

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