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boosacnoodle

1292 posts

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#304421 2-May-2023 13:57
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I have a Netatmo Outdoor Camera. Both the floodlight and infrared light seem to have more or less permanently failed. Tried all the usual things (factory reset, power cycle, etc.) and they will come back - sometimes - on a power cycle but then the next day it's the same issue. Reading the Netatmo forums it seems to be a common failure mode of this device necessitating a whole unit replacement (they don't do repairs, apparently).

 

Given floodlight device is more-or-less permanently installed in the house, like any other fixture by a registered electrician (i.e. it's not consumable), and I paid $469, how long would you expect the device to "reasonably" last per CGA?


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boosacnoodle

1292 posts

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+1 received by user: 877


  #3072485 4-May-2023 22:07
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After I mentioned CGA the retailer told me that "CGA repairs take longer". I cautioned the retailer that misleading consumers as to their rights under the Act may be an offence and copied in the compliance manager. The issue was sorted the next day and I was given written confirmation that refund will be provided for.


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