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tehgerbil

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#324460 13-Apr-2026 12:01
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Hi Geekzone,

Bought kids smartwatch as there were a lot of free and unrestricted ways of using the watch.

The listing stated:

 

  • The Adventurer 2 Smartwatch requires a 4G SIM card and Spacetalk app subscription for the parent to manage the device functions and monitor their child's activity. Spacetalk app charge of NZD$8.99 per month for unlimited devices will apply and be billed through your Apple Store or Google Play account when using third-party SIM card providers. Two week trial included.

However certain features were functional for free - Managing contacts, in-app messaging and location tracking. 
Company has emailed me to say "oopsies that was never meant to be free" and are now locking basic functions behind a paywall 9 months after purchase

 

This feels incredibly insidious and I want a refund of the purchase price to take my money elsewhere.
Given they explicitly do not state what features were free, what are my chances?

I'd argue after 9 months there's a certain expectation of various functions remaining free as those functions were neither listed as explicit paid nor free in writing at time of purchase.
After this change, without spending $9 the $274 watch is basically a brick.

 



Thank you for any advice you're able to offer.


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networkn
Networkn
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  #3480398 13-Apr-2026 12:36
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Zero, it's clearly outlined, and they are now enforcing the terms of their agreement which they are 100% entitled to do.


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