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233 posts

Master Geek


#265396 20-Jan-2020 08:47
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Hi there everyone

Does anyone know l, lately my TP-link devices such as the smartlight and the smart timer, not only when I tell the Alexa to switch on, even the app saying my device is unresponsive

It has been very stable for me for the last 1.5 months, so how should I make this responsive permanently again?

Thank you very much
Jacky





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Uber Geek

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  #2401971 20-Jan-2020 09:06
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I had a similar issue about 1 week ago. I use two HS100 to control some lights. They are on a timer, set up on the Kass app. I tried turning them on and off via Alexa, as I've done plenty of times, no response.
It magically started working again when I used Kasa to manually turn them on/off a couple of times.



233 posts

Master Geek


  #2402476 20-Jan-2020 16:10
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rscole86: I had a similar issue about 1 week ago. I use two HS100 to control some lights. They are on a timer, set up on the Kass app. I tried turning them on and off via Alexa, as I've done plenty of times, no response.
It magically started working again when I used Kasa to manually turn them on/off a couple of times.


Hi, so is this mean that I have to turn on the Kasa off on occasional basis to ensure it is working?

Thanks
Jacky

 
 
 
 


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  #2402642 20-Jan-2020 18:59
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You should not have to. It could have been due to an Alexa update, so might not happen again.
I've got another HS100 that I've never seen this happen with before.
If that has fixed it for you, at least it is an easy fix, rather than needing to reset any devices, or repairing.



233 posts

Master Geek


  #2405073 23-Jan-2020 01:53
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rscole86: You should not have to. It could have been due to an Alexa update, so might not happen again.
I've got another HS100 that I've never seen this happen with before.
If that has fixed it for you, at least it is an easy fix, rather than needing to reset any devices, or repairing.

 

 

 

Hi there...

 

I have reset my device, it is still showing unresponsive...

 

in the Kasa apps, it is still showing it is active 

 

thanks

 

Jacky 


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  #2406152 24-Jan-2020 16:44
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I would recommend you go through the below troubleshooting and see how you get on.

When you say you reset your device, was that your Alexa device or app, or your TP-Link smart device?
Have you confirmed you can use Kasa to control your smart devices still?
Have your tried disconnecting/reconnecting the power to the devices?
Have you checked to see if there are any firmware updates?
Have you tried unpairing the smart devices from Alexa and then pairing them again?



233 posts

Master Geek


  #2438589 15-Mar-2020 14:16
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rscole86: I would recommend you go through the below troubleshooting and see how you get on.

When you say you reset your device, was that your Alexa device or app, or your TP-Link smart device?
Have you confirmed you can use Kasa to control your smart devices still?
Have your tried disconnecting/reconnecting the power to the devices?
Have you checked to see if there are any firmware updates?
Have you tried unpairing the smart devices from Alexa and then pairing them again?

 

 

 

Hello All

 

I haven't been trying to fix up this issue since I have last reported.... I left it for a while, so now I have decide to go back and investigate what is the cause of this....guess what I am stuck again. 

 

2 x TP-Link devices 2xHS100 version 2. firmware 1.5.5

 

1 x LB100 Lightbulb, Hardware version 1.0 and Firmware 1.8.11

 

My light bulb and 1 x of smart plug at the moment still giving me problem. Ok... The Smart Device is just next to the modem, Let say the modem is at the front of the dining table, the smart lights is just at the back of the rectangle dining table (which can fit 8 people). I am using the Vodafone Hub modem

 

This is what I have been doing so far: 

 

* Alexa was on the receiving 5.0 Wi-fi signal before, but now I have been changing it back to the 2.4MHz Wi-fi signal so that the modem can send out the Alexa device and the smart device on the same frequency. Still drop out.

 

* I have been using the Static IP section of the Vodafone Hub modem and organize them to ensure they have a static IP available, still drop out randomly

 

* So yesterday, I went to the advance setting of the modem, and discover there is a MAC filtering: So I have entered all the device MAC address on it and give it a go. 

 

* After entering the MAC address on all my TP-link device to the modem, the devices suddenly all connected and have been working well for the 1 day, then guess what on the next day, my light bulb lose connection again this morning, my other 2 smart plug is connected and communicated. 

 

* Interesting enough, My Dyson fan, it is just right next to the modem (next to the dining table). Because I turn on the light and this fan as a group via Alexa app, the fan managed to switch off, then straight away i turned it off, it doesn't want to switch off and my wi-fi signal of my Dyson fan is animated saying it cannot locate the Wi-fi  

 

I am just wondering, is it my Modem doing something weird which make my smart device not connecting to my Alexa, or is it something between Alexa and Kasa which affect the device to communicate each other...

 

Maybe tonight, i should see again whether all my device is connected and communicate together....

 

Hopefully some expert can help me with this

 

Thank you very much

 

Jacky 




233 posts

Master Geek


  #2438880 15-Mar-2020 22:00
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I have just returned to my house and check on the Alexa app.. Now it is the opposite is not working...

 

The lightbulb can now be communicated and able to switch on and switch off, now it is the opposite, the smart plug is not able to communicated....

 

my other smart plug that is on the other side of the lounge is still running at the moment...

 

I even asked the question, My Xiaomi table lamp is working fine with no issues at all

 

I really wonder what it is causing this now?

 

thanks 

 

Jacky 


 
 
 
 




233 posts

Master Geek


  #2438911 16-Mar-2020 05:06
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I have checked this morning

 

it is back to the oppsoite, the lightbulb is not able to communicated, but the smartplug can.....

 

thank you

 

Jacky 


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