Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

21 posts


# 6862 28-Feb-2006 21:28

Can anyone help me??? I have a Creative Zen that is frozen and cannot be reset. The front controls are not responding and a few more faults.

Does anyone know of someone that fix's these type of players??

I have been to Morningstar, NZ Distributors, they are unable to help me. I have been to Creative Services in Australia and all they could do was suggest a few things to do, they were of no help. They also suggested I contact Morningstar for help.

Please help me!! I love my Zen and Im missing it so badly right now!


Create new topic
BDFL - Memuneh
63921 posts

Uber Geek
+1 received by user: 14386

Lifetime subscriber

# 29536 28-Feb-2006 21:40
Send private message

does this model have a removable battery? Have you tried removing it for 30 minutes or so?

Also, if it's new (under warranty) then you should be entitled to repair or exchange (whatever available from the manufacturer) if this is a genuine fault (not something caused by mishandling, external force, water damage, etc).

Contact the store where you bought it and ask for information on how to get to an authorised service agent.

21 posts


  # 29549 1-Mar-2006 07:24

Hi, thanks for the advice. It is out of warranty. The store I got it from could only refer me on to Morningstar. It doesn't have a removable battery and Im not sure how the fault occured but it has been well used.

Do you know of anyone that service these type of machines?


BDFL - Memuneh
63921 posts

Uber Geek
+1 received by user: 14386

Lifetime subscriber

# 29551 1-Mar-2006 07:40
Send private message

These devices are so integrated and it could be probably cheaper to purchase a latest model instead of paying for the repair - that is, providing it's possible to find a repair centre in first place.

7 posts

Wannabe Geek

# 30426 10-Mar-2006 11:15
Send private message

there is quite a problem with creative devices freezing. however their website offers solutions on "Recovery Mode: What to Do And How To Access" linking doesn't work but if you go to -> support -> knowlege base and select you player.

Usually involves plugging in to power with no battery, holding certain combinations of buttons and standing on one foot while facing east. My creative Muvo locked up and I found how to get it going again on this site.

Thanks Creative for not exactly admitting you have issues but at least giving resolutions :)

114 posts

Master Geek

# 32002 2-Apr-2006 11:31
Send private message


I have had this before, what you need to do is

1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
3. Hold down the Play/Pause button, and poke the paperclip through the reset hole (still holding down the play/pause button)
4. This will acces the recovery mode. Scroll down and go to reboot. Press the OK button.

I can't remember if this resets the data though?

But once you have control of the zen head on over to their website and update the firmware (this certainly wipes all songs but is soooo worth it) I have updated mine twice and now haven't had a problem since.

Hope I am not too late to help.

21 posts


# 32008 2-Apr-2006 13:27

Hi and thanks for all your help. That last piece of advise I will try now and let you know. I have tried everything by now and nothing works, soooooo fingers crossed!!  I cannot believe that a piece of hardware like this cannot be serviced and put back into place! Not cool at all especially at $500+ for this machine!! Makes you want to buy the cheaper version for sure!!

114 posts

Master Geek

# 32445 6-Apr-2006 18:38
Send private message

So....? How'd ya get on with that? Have you had time to attempt it? Maybe I am too impatient lol Innocent


21 posts


  # 32472 7-Apr-2006 07:28

Hi there, I have tried but the problem with that solution is that the scroll is not working so I cannot scroll to the reset, haha. Damn thing! I am tempted to open it up and have a play, I don't see how I have much to lose now. Thanks for your help.

Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53

Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21

Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36

Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57

Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35

Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00

Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34

OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28

Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20

New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09

ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.