Apple power plug adaptor recall

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Ultimate Geek
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#1481474 29-Jan-2016 20:11

It's certainly just the duckhead they are replacing, spoke to Apple support today and had 2/3 organised (oddly an iPad 2nd Generation with an identical adapter to a iPad 4th Gen didn't qualify ...). Already appears on my support profile as:

DarthKermit

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#1481478 29-Jan-2016 20:18

Are these adaptors made in the same chinese factory as the Surface pro power cords?

CYaBro

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#1481485 29-Jan-2016 20:35

DarthKermit:

Are these adaptors made in the same chinese factory as the Surface pro power cords?

There was also a recall of some of the power cables supplied by most of the big brands (HP, Toshiba etc) a year or so ago.

Didn't hear much about that one and we still get the odd one in the workshop that we advise the customer to get a replacement from the manufacturer for.

Do a search for LS-15 power cable in Google.

Opinions are my own and not the views of my employer.

antonknee

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#1481489 29-Jan-2016 20:48

The recall/exchange is just the duckhead, not the whole power adapter.

If you use the correct support website link (https://www.apple.com/support/ac-wallplug-adapter/), you simply need to enter a serial number and then your address (if you are affected). There is no need for a hold on a credit card, so I am not sure what happened to the user above where they required a $35 hold - somebody at Apple didn't know what they were doing. If you have an Authorised Apple Service Provider nearby they can be replaced over the counter. Standard resellers cannot provide you a replacement in the way an AASP can; however I'm sure most would be happy to assist you in completing the online process.

tdgeek

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#1481583 30-Jan-2016 00:54

mattwnz:

littleheaven:

My last couple of iPads got 12W adapters shipped with them. Would be sad to get downgraded to 10W, although I guess it's not much of a difference.

My ipad air 2 purhcased just a few months ago came with a 10W one, and it is the same specs with 2.1A output as my older ipad 2 charger. So wonder which models they provided 12W ones one?

My iPad Air (1) has the 12W.

mattwnz

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#1481584 30-Jan-2016 00:58

tdgeek:

mattwnz:

littleheaven:

My last couple of iPads got 12W adapters shipped with them. Would be sad to get downgraded to 10W, although I guess it's not much of a difference.

My ipad air 2 purhcased just a few months ago came with a 10W one, and it is the same specs with 2.1A output as my older ipad 2 charger. So wonder which models they provided 12W ones one?

My iPad Air (1) has the 12W.

That makes sense, I think they had the biggest batteries in them. The batteries in the newer models seem to get smaller by generation and hold less capacity. They have just make the chips in it more efficient.

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tdgeek

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#1481585 30-Jan-2016 00:59

Do you need to take the serial numbers when exchanging over the counter at an AASP?

I don't get the serial number thing. Makes for an unwieldy online UX. The flawed plugs are easily identifiable as per the Apple webpage, and as others have said, we all have multi plugs in use.

tdgeek

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#1481586 30-Jan-2016 01:00

mattwnz:

tdgeek:

mattwnz:

littleheaven:

My last couple of iPads got 12W adapters shipped with them. Would be sad to get downgraded to 10W, although I guess it's not much of a difference.

My ipad air 2 purhcased just a few months ago came with a 10W one, and it is the same specs with 2.1A output as my older ipad 2 charger. So wonder which models they provided 12W ones one?

My iPad Air (1) has the 12W.

That makes sense, I think they had the biggest batteries in them. The batteries in the newer models seem to get smaller by generation and hold less capacity. They have just make the chips in it more efficient.

The classic "less is more" !

livisun

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Ultimate Geek
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#1481590 30-Jan-2016 04:13

We just need one serial number of a device, your iPhone SN is fine, Bring them all in and we can swap it out for you!

SwansNZ

97 posts

Master Geek
+1 received by user: 5

#1481602 30-Jan-2016 08:25

antonknee:

The recall/exchange is just the duckhead, not the whole power adapter.

If you use the correct support website link (https://www.apple.com/support/ac-wallplug-adapter/), you simply need to enter a serial number and then your address (if you are affected). There is no need for a hold on a credit card, so I am not sure what happened to the user above where they required a $35 hold - somebody at Apple didn't know what they were doing. If you have an Authorised Apple Service Provider nearby they can be replaced over the counter. Standard resellers cannot provide you a replacement in the way an AASP can; however I'm sure most would be happy to assist you in completing the online process.

I didn’t see where to enter my details for the online recall (and was not able to go to a retailer/service centre), so did the online chat with Apple. I had them confirm a couple of times that I would not be charged, and confirmed by Apple that I would not (as it’s part of a recall), when they get the fault adapter back. Checked my repair orders with them now, and they all show the whole adapter as being sent from Sydney (3x10w, 2x5w). One order shows as closed with no return required – which looks to me like they are just going charge me the $35 with no hold taken off. Guess I’ll have to go to the trouble of getting refunds from Apple, or via my credit card company. I’ll wait and see what turns up, and what shows on my CC account.

SwansNZ

97 posts

Master Geek
+1 received by user: 5

#1481603 30-Jan-2016 08:29

SwansNZ:

antonknee:

The recall/exchange is just the duckhead, not the whole power adapter.

If you use the correct support website link (https://www.apple.com/support/ac-wallplug-adapter/), you simply need to enter a serial number and then your address (if you are affected). There is no need for a hold on a credit card, so I am not sure what happened to the user above where they required a $35 hold - somebody at Apple didn't know what they were doing. If you have an Authorised Apple Service Provider nearby they can be replaced over the counter. Standard resellers cannot provide you a replacement in the way an AASP can; however I'm sure most would be happy to assist you in completing the online process.

I didn’t see where to enter my details for the online recall (and was not able to go to a retailer/service centre), so did the online chat with Apple. I had them confirm a couple of times that I would not be charged, and confirmed by Apple that I would not (as it’s part of a recall), when they get the fault adapter back. Checked my repair orders with them now, and they all show the whole adapter as being sent from Sydney (3x10w, 2x5w). One order shows as closed with no return required – which looks to me like they are just going charge me the $35 with no hold taken off. Guess I’ll have to go to the trouble of getting refunds from Apple, or via my credit card company. I’ll wait and see what turns up, and what shows on my CC account.

Actually, the closed one (for my iPhone5) shows as...

Item Description: Power Adapter, USB, iPhone/iPod, 45x45mm-AUS

where it should be like my iPhone 6s...

Item Description: 5W USB Power Adapter, AUS

Not sure if that is the same thing - 45x45mm?

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Boeingflyer

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#1481627 30-Jan-2016 09:36

i did mine via serial number and didn't have to put a credit card in. Also there was no notice of having to return the old one until it was processed. i don't think they will care if you don't return it. how much man power do they need to check all the adapters coming back in with personal details to ensure they get all the old ones back.

SwansNZ

97 posts

Master Geek
+1 received by user: 5

#1481631 30-Jan-2016 09:58

antonknee:

The recall/exchange is just the duckhead, not the whole power adapter.

If you use the correct support website link (https://www.apple.com/support/ac-wallplug-adapter/), you simply need to enter a serial number and then your address (if you are affected). There is no need for a hold on a credit card, so I am not sure what happened to the user above where they required a $35 hold - somebody at Apple didn't know what they were doing. If you have an Authorised Apple Service Provider nearby they can be replaced over the counter. Standard resellers cannot provide you a replacement in the way an AASP can; however I'm sure most would be happy to assist you in completing the online process.

I see where I went wrong - I didn't enter the country on the left hand side of that support page, and it did not give me an option to request the replacement via the web. Selecting NZ as the country, then showed the option "Request a replacement via the web."

antonknee

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#1481712 30-Jan-2016 12:35

SwansNZ:

antonknee:

The recall/exchange is just the duckhead, not the whole power adapter.

If you use the correct support website link (https://www.apple.com/support/ac-wallplug-adapter/), you simply need to enter a serial number and then your address (if you are affected). There is no need for a hold on a credit card, so I am not sure what happened to the user above where they required a $35 hold - somebody at Apple didn't know what they were doing. If you have an Authorised Apple Service Provider nearby they can be replaced over the counter. Standard resellers cannot provide you a replacement in the way an AASP can; however I'm sure most would be happy to assist you in completing the online process.

I see where I went wrong - I didn't enter the country on the left hand side of that support page, and it did not give me an option to request the replacement via the web. Selecting NZ as the country, then showed the option "Request a replacement via the web."

Yep that would be it. I don't know that this was made as easy as it could have been.

As I understand it, the serial number check is in place to verify that the unit with that serial number is affected as not all models/units are affected.

mattwnz

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#1481716 30-Jan-2016 12:59

antonknee:
SwansNZ:

antonknee:

The recall/exchange is just the duckhead, not the whole power adapter.

If you use the correct support website link (https://www.apple.com/support/ac-wallplug-adapter/), you simply need to enter a serial number and then your address (if you are affected). There is no need for a hold on a credit card, so I am not sure what happened to the user above where they required a $35 hold - somebody at Apple didn't know what they were doing. If you have an Authorised Apple Service Provider nearby they can be replaced over the counter. Standard resellers cannot provide you a replacement in the way an AASP can; however I'm sure most would be happy to assist you in completing the online process.

I see where I went wrong - I didn't enter the country on the left hand side of that support page, and it did not give me an option to request the replacement via the web. Selecting NZ as the country, then showed the option "Request a replacement via the web."

Yep that would be it. I don't know that this was made as easy as it could have been.

As I understand it, the serial number check is in place to verify that the unit with that serial number is affected as not all models/units are affected.

The problem comes if you have either purchased one separately, as a second charger. I believe you can only make one claim per ios device the uses it, otherwise they will think it is a double order

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