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lchiu7

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#317383 11-Oct-2024 09:04
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This is my wife's iPhone and since I am an Android person I struggled to help her.

 

Things were going well and then one day she noticed she no longer got notifications from internet apps like Wechat, Whatsapp or our Google Home cameras but SMS and phone calls are fine.

 

Checked all the obvious areas like notifications turned on, turned on for each app etc. and they were fine.  Interesting when I got her to restart the phone, the first inbound notification would appear on the phone,but all subsequent would not., If the phone is on but the app is not active, the alert will come in but there is no pop up but in the alert tray, the notification count will increase.  If she then opens the app a top of screen alert now appears.

 

Tried a sledgehammer approach and got her to update to IOS18 but that didn't fix it. Then based on some post in a forum got to her unload the storage(?) for Whatsapp and load it back. That didn't delete any content but also did not fix the problem.

 

The only thing I can think of is to either reset the phone and restore from her iCloud backup (not idea what will be restored) or buy her a new iPhone and trade in her 13 Pro. Or even get her a Pixel :-)  I am a wits end on how to fix this.

 

She has an Apple watch and if that is on, the alerts go to the watch. But if we turn of the watch off, I am guessing alerts should go to the phone but is IOS still thinking the watch is active and trying to send alerts to it? Should we actually disconnect the watch completely?

 

Any ideas really appreciated and this is a huge issue for us as we are planning a big trip and need to be reachable.





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/h/wellycbd  PM me and mention GZ to get a 15% discount and no AirBnB charges.


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lchiu7

6521 posts

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  #3297009 13-Oct-2024 18:58
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lchiu7:

 

alasta:

 

Are you sure it's not a design defect with the particular third party app that is affected?

 

If you've ruled that out then maybe your next step is to log a support ticket with Apple to get some specialised advice. 

 

 

Probably not since now notifications don't occur with Whatsapp and Google Home. So it's llike to be an system wide issue.

 

 

OK fixed it. Following the thought it was an app related issue, deleted Google Home and re-installed it. No data loss since all it does is monitor and alert when cameras detect movement and since she uses my Google account for Home, all the data came back okay and alerts started again.

 

Emboldened by that success then worked on Whatsapp, first backing up all the chats to iCloud which appears to be the default option.  Then deleted Whatsapp, installed it again, restored the chats and notifications returned!

 

Finally the big one - WeChat. WeChat only has one backup mechanism - WeChat for Windows so installed that, connected it to the phone and backed up all the chats. That took a while since she has tons of chat history, most of it audio chats.

 

Then deleted the app, installed it back, restored the chats and all the chats are back and notifications work.

 

What a relief.

 

As an aside, what happens if you are a Wechat user in a house that does not have Windows and you get into this situatiion? Phone a friend?





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/h/wellycbd  PM me and mention GZ to get a 15% discount and no AirBnB charges.


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