Locked iPhone 4

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alfn23

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#100265 6-Apr-2012 12:32

I received a Locked iPhone 4 from expert infotech as my warranty, as they told me i had to pay around 400 for a unlocked iPhone..

I haven't been using it because it's locked..
And I emailed them recently telling them that i recieved an Locked iPhone 4 as my warranty and they said to bring ti to the store and that they will send it to Apple..

Would Apple give me a unlocked iPhone?

freitasm

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#606080 6-Apr-2012 12:37

All iPhone devices sold in New Zealand are unlocked. Where did you buy the original iPhone you had?

If it was parallel imported then you have to arrange with the importer for the unlock. If it was from Vodafone or Telecom then take it back to the store.

Apple will send you an unlocked iPhone if you are claiming warranty. In some cases there might be a mistake on the part of Apple's and a device is locked. In this case Apple will put it right.

alfn23

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#606081 6-Apr-2012 12:39

I purchased it from Expert Infotech.

johnr

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#606082 6-Apr-2012 12:40

So its a import

alfn23

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#606084 6-Apr-2012 12:42

Yes most likely

freitasm

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#606085 6-Apr-2012 12:43

In this case, Infotech needs to put it right.

johnr

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#606087 6-Apr-2012 12:59

How much did you save getting it from INFO tech?

alfn23

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#606127 6-Apr-2012 15:03

I got the phone in August 2010 for $1400 for Black 32GB iPhone
and in August 2011 my iPhone broke, took it in for warranty and they ended up giving me a locked iPhone 16GB for Free

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freitasm

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#606140 6-Apr-2012 15:46

They should have given you a similar product, not one with half storage. And the phone broke in August you only got a replacement now?

alfn23

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#606146 6-Apr-2012 16:05

No, It broke in August 2011, and in August 2011 I got a replacement

Kyanar

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#606231 6-Apr-2012 19:46

Take it back to them, tell them they owe you an unlocked 32GB iPhone 4, or a full refund. If they argue, remind them that under the CGA they are required to repair, replace, or refund as the goods were definitely not of reasonable quality. If they try again to give you something else remind them that only a like for like replacement is acceptable under the CGA. If they can't get you an iPhone 4 32GB unlocked, they must either refund or offer you an equivalent model. A locked 16GB model is not equivalent.

alfn23

7 posts

Wannabe Geek

#606350 7-Apr-2012 10:51

Okay. Thank you. I will try..

It's that the warranty after the replacement is only for a month..
And I got it replaced last year on August..

Kyanar

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#606363 7-Apr-2012 11:49

They can't limit the warranty like that under CGA. Just stand your ground when you go to them, don't take no for an answer.

alfn23

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Wannabe Geek

#606365 7-Apr-2012 11:52

Thank You.

I am going to them soon.

I will be telling them the truth, that they gave me an iPhone 16GB for a replacement (and a locked one too)
when i purchased a iPhone 32 GB. So I had my iPhone 16GB not in use for awhile and I realized it didn't work
so I want a proper replacment

Kyanar

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#606377 7-Apr-2012 12:34

I'd recommend taking your original invoice - you can probably print it online from their site - as evidence that what you bought wasn't what they gave to you.

coffeebaron

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#606418 7-Apr-2012 15:37

So this happened back in August, and you're only just doing something about it now?

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