iPad Air 2 Not sending email

Forums › Apple iOS and devices › iPad Air 2 Not sending email

Yorkshirekid

136 posts

Master Geek
+1 received by user: 6

Topic # 160585 12-Jan-2015 17:19

I'm on my third iPad. The latest sent email fine to start with but this last week it has refused to send or reply to any email at all. Message says 'cannot send mail' and it is placed in the outbox. It further tells me that '...was rejected by the server because it does not allow relaying'.

I've deleted and regenerated all accounts (some Gmail some not) and repowered the device numerous times.

It WILL send replies to some ppl but not others and I can't see a pattern.

As I say - had iPads for years and I know how to configure smtp etc but this is puzzling me.

Help would be appreciated.

Cheers

richms

21532 posts

Uber Geek
+1 received by user: 4384

Trusted

Subscriber

Reply # 1212677 12-Jan-2015 17:21

Not allowing relaying generally means you are using an unauthenticated SMTP server from outside the network that it allows unauthenticated access from.

Check you correctly have your username and password specified on the smtp server settings, and that you are on the correct port and have ssl enabled if supported.

Would help to know what mail provider you are using, and screenshots of the settings so someone familiar with that provider could confirm if its correct.

Also, iOS has an annoying thing where it will allow you to use several smtp servers for a single email account, and they dont always get removed properly when deleting the mail accounts, so go in and check that you only have the correct smtp server in the list and there are not remnants from old server configurations.

Richard rich.ms

Yorkshirekid

136 posts

Master Geek
+1 received by user: 6

Reply # 1212680 12-Jan-2015 17:33

As it all worked and then it didn't - I can't understand why I would suddenly be using an unauthorized server + have wrong user name + wrong password.

The fact that it will send email to some ppl shows all is good in those areas - right?

Of course I've checked all you suggest, many times today. And I did get rid of the excess smtp servers you rightly point out. A repower is needed once they are deleted to confirm the deletion.

Provider is Orcon. Maybe i should call them?

Thank you.

freitasm

BDFL - Memuneh
61484 posts

Uber Geek
+1 received by user: 12206

Administrator

Trusted

Geekzone

Lifetime subscriber

Reply # 1212682 12-Jan-2015 17:47

Perhaps it worked when you connected to WiFi to your ISP. Then it didn't work when connected via mobile data which is a different provider. Then connecting to a friend's WiFi on another ISP wouldn't work either, then.

You didn't mention the exact situations, ISPs involved, email providers, which ones work which don't.

Without knowing all these combinations - if it's happening in different situations - this is hard to help.

Backblaze cloud backup (personal and business) | Geekzone broadband switch | Amazon (Geekzone aff) | MightyApe (Geekzone aff) |

My technology disclosure | Business Transformation | Enterprise Content Management | Customer Relationship Management

RunningMan

5148 posts

Uber Geek
+1 received by user: 1672

Reply # 1212704 12-Jan-2015 19:07

Yorkshirekid: As it all worked and then it didn't - I can't understand why I would suddenly be using an unauthorized server + have wrong user name + wrong password.

Quite possibly increased security by whoever runs the server

Yorkshirekid:
The fact that it will send email to some ppl shows all is good in those areas - right?

No. The server will most likely allow mail for local recipients, so other domains hosted by the same server

You need to tell us the account provider being used (ISP, gmail, Yahoo etc), the SMTP server being used, type of authentication, and how you are accesing the internet (WiFi through X ISP, cellular via X ISP etc.), and what domains email is getting through to as well.

Also check the size limit of outgoing emails - an oversize email in the out queue can can bork the queue with odd messages from some servers. Check also you are not over your total quota for email storage as this will do similar things.

mattwnz

14402 posts

Uber Geek
+1 received by user: 1882

Reply # 1212743 12-Jan-2015 20:51

Contact the email provider. Of their story is any good they will likely be able top tell you exactly what the problem is.