Buy an Apple TV they said....

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xpd

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#239796 4-Aug-2018 15:50

so I did for my fathers 80th birthday..... think we can get the thing signed in ? No.

Ive signed him up for an AppleID, added all the info (security questions, address, payment method etc), installed itunes on laptop, but cannot sign into either ATV or itunes. Keep getting message to say Review your account..... but everythings filled out.

Anyone know what Im missing ?

XPD / Gavin

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#2068003 4-Aug-2018 15:55

https://appleid.apple.com/#!&page=signin

xpd

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#2068004 4-Aug-2018 16:00

Yup, sign into that, filled out everything, but still nothing......... :(

XPD / Gavin

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cyril7

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#2068006 4-Aug-2018 16:09

Hi, so you can login a fresh using the new account via the web site to prove the account is active

xpd

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#2068007 4-Aug-2018 16:13

Correct. Signed into everything Apple related I can think of and its recognized. The ATV is even showing on the account. But everytime I try to log into the ATV it gives a message which requires me to log into iTunes - try that and just get message to Review My Account. Im just trying a completely new login signed up via a different Apple site to see if makes any difference but I doubt it will..........

XPD / Gavin

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xpd

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#2068008 4-Aug-2018 16:17

Nope, same thing with fresh login. Argh.

Its almost like a I need a real Apple device to log into but dont have anything here except the ATV

XPD / Gavin

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Brumfondl

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#2068011 4-Aug-2018 16:21

First thought - call AppleCare :)

After that, make sure to read everything that comes up when it asks you to review the information and possibly re-enter the CCV number. Also make sure that the email address has been verified when setting up the account :)

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cyril7

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#2068013 4-Aug-2018 16:24

Ummm, I is it looking for money, sometimes I have found it wants some $ in the tank to start, although I am sure this is not really required. A 20 itunes card to start it might work

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#2068014 4-Aug-2018 16:26

cyril7:

Ummm, I is it looking for money, sometimes I have found it wants some $ in the tank to start, although I am sure this is not really required. A 20 itunes card to start it might work

If a debit card is being used then there needs to be at least a dollar on the card, but it will reject the card if there is not and it should tell you it has rejected the card.

xpd

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#2068017 4-Aug-2018 16:30

Well, it does have option for "none" regarding payment options, and on iphones/ipads it acceps that quite happily. I dont want to have to put their CC into it if I canhelp it, but yeah, its one of the last things I can do

XPD / Gavin

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xpd

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#2068018 4-Aug-2018 16:36

Well, Ive entered CC but no difference. Guess off to the phones I go..........

XPD / Gavin

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martyyn

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#2068021 4-Aug-2018 16:40

I'm sorry this won't help but I had exactly the same problem when I bought mine a few years ago. It took me 4 hours to get the thing set up with the same problems you're having but I can't for the life of me remember what it ended up being. I even had tech support on the phone who didn't have the answer, all I can remember is I found it on the web whilst searching.

If I remember it in the next hour or so, I'll come back and post it.

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xpd

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#2068024 4-Aug-2018 17:06

just got off phone with AppleCare, their tech guys taken a look and best thing to try is connect via in iPad/iPhone.... the things I dont own LOL..... so now gotta try and hope a friend is home with her iPad and can try it for me. Else Im waiting for a few more hours for someone else to get home.... (sigh)

XPD / Gavin

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#2068025 4-Aug-2018 17:10

should have brought a chrome cast

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#2068073 4-Aug-2018 18:50

sparkz25:

should have brought a chrome cast

What a helpful reply... The device is for the OP's 80-year-old father. Yep, what people of that age need is a relatively 'dumb' device that doesn't do anything unless it's directed to by another device like a phone, computer or tablet.

My elderly father had an Apple TV and loved it and, most importantly, fond it easy enough to use. I'd never have considered a Chromecast as an alternative for him.

Good luck getting it working!

xpd

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#2068076 4-Aug-2018 19:08

Right, spent hour on phone to APple, created new accounts, changed credit cards, used different devices, and still same error - so Id say somehting on Apples new signup system has failed and theyre not aware of it as such. Theyre raising my case to the engineers to investigate, but in meantime Im going to try an itunes account my wife uses for beta testing her company app and see if that works..... if that does, at least I can get the ATV running for now.

XPD / Gavin

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