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Forums › Apple iOS and devices › Netflix will not connect on Apple TV 4K


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Topic # 240691 20-Sep-2018 14:55
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Netflix will not connect on our Apple TV 4K we get a 109 error. We have tried the following....

 

Deleted and reinstalled the Netflix App

 

Reset the Apple TV

 

Reset our Internet connection ( Spark UFB)

 

Tried both WiFi and wired connections

 

Ensured all other devices are log out of Netflix, we have the Premium 4K Netflix sub.

 

I am at a loss as to what to try next. Other Apps like Your Tube, Lightbox and Prime Video have no issues and our older Apple TV has no issues connecting to Netflix. Anyone have any ideas?




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  Reply # 2093877 20-Sep-2018 15:11
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Hop onto Netflix's helpdesk (online chat).

 

When I upgraded mine to tvOS 12 it looked like the Netflix app updated, but on opening it was only showing 1 out of 5 profiles, their helpdesk was able to fix this behind the scenes.



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  Reply # 2093941 20-Sep-2018 17:09
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I shall give that a try




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 

 
 
 
 




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  Reply # 2094435 21-Sep-2018 12:27
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I contacted Netflix, went though all the steps to fix with out luck. Got me beat. A long shot  wonder if its related to why I cannot get Google Photos to load in browser, some weird issue with Spark but what in the name of Thor could it be? everything else works on the Apple TV and Netflix works fine on other devices




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 

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  Reply # 2094450 21-Sep-2018 12:52
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Only other remote ideas I've got: using a different DNS server? turn IPv6 off?

'That VDSL Cat'
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  Reply # 2094456 21-Sep-2018 12:57
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Compare the configuration between your other ATV's?

 

 

 

sounds like a real weird one...




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  Reply # 2094538 21-Sep-2018 13:42
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I connected my Apple TV via Hotspot on my mobile (Spark) and voila Netflix worked. Went back to my UFB network and Netflix will not connect. Must be something with Spark but what? I have also tried wired  Ethernet  with no luck




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 

'That VDSL Cat'
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  Reply # 2094539 21-Sep-2018 13:44
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MikeB4:

 

I connected my Apple TV via Hotspot on my mobile (Spark) and voila Netflix worked. Went back to my UFB network and Netflix will not connect. Must be something with Spark but what? I have also tried wired  Ethernet  with no luck

 

 

but it works on your other apple tvs?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



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  Reply # 2094592 21-Sep-2018 14:47
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At great peril and pain I connected the Spark supplied HG659 and Netfix connected and played fine. I then reconnected my Netgear Orbi and Netfilx is now connected fine with that. So I have no idea what was stopping the connection maybe @hio77 will have an idea?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 

'That VDSL Cat'
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  Reply # 2094601 21-Sep-2018 15:14
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MikeB4:

 

At great peril and pain I connected the Spark supplied HG659 and Netfix connected and played fine. I then reconnected my Netgear Orbi and Netfilx is now connected fine with that. So I have no idea what was stopping the connection maybe @hio77 will have an idea?

 

 

i'd say dns cache flushed, but you tried a reset already?..

 

 

 

my theories past this are all wild guesses.




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  Reply # 2094604 21-Sep-2018 15:19
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Yes I had previously reset everything. I will tell my brother in law that it's all Chorus fault, it is good to wind him up over the weekend.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 

'That VDSL Cat'
9082 posts

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  Reply # 2094606 21-Sep-2018 15:20
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MikeB4:

 

Yes I had previously reset everything. I will tell my brother in law that it's all Chorus fault, it is good to wind him up over the weekend.

 

 

would not surprise me. @bmarquis is breaking things all the time...




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