Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Josh9089

11 posts

Geek


#250982 3-Jun-2019 21:49
Send private message

So this is a weird one, I noticed recently if I’m doing anything on my phone it will randomly do things itself like pause a video or open an app if I’m on the home screen, or if I’m on Facebook it will open stories or click on peoples pictures, or just stop working all together and just kind of freeze.

The only way to stop it is to press the power button which will lock the phone and I’ll have to kind of soft restart it which is obviously very annoying.
I have tried resetting the phone to factory settings and then restoring it back but the problem was still there.
I’m using a iPhone X and I’m running the latest software, I’ve had the phone a year and a half and have it on contract with 2 degrees, just hoping someone might have an answer on how I can fix this very odd problem or if anyone can tell me if I’d still be in warranty with either apple or 2degrees, many thanks in advance for any help given and if anyone need more info please just ask,

Cheers Josh

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
lNomNoml
1807 posts

Uber Geek

ID Verified

  #2250728 3-Jun-2019 21:52
Send private message

Welcome to Geekzone, contact 2degrees and have them sort out the problem, to check warranty to can use something like this: https://checkcoverage.apple.com/nz/en/




richms
28168 posts

Uber Geek

Trusted
Lifetime subscriber

  #2250730 3-Jun-2019 21:56
Send private message

Is it plugged into a charger when this is happening?





Richard rich.ms

Josh9089

11 posts

Geek


  #2250732 3-Jun-2019 22:00
Send private message

lNomNoml:

Welcome to Geekzone, contact 2degrees and have them sort out the problem, to check warranty to can use something like this: https://checkcoverage.apple.com/nz/en/



Okay thanks very much



Josh9089

11 posts

Geek


  #2250734 3-Jun-2019 22:01
Send private message

richms:

Is it plugged into a charger when this is happening?


Thanks for the reply but no it actually happens at all times

gehenna
8495 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2250739 3-Jun-2019 22:16
Send private message

Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988 


Josh9089

11 posts

Geek


  #2250744 3-Jun-2019 22:30
Send private message

gehenna: Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988

okay thanks, I’ll give 2degrees a call and hope I’m still in warranty

gehenna
8495 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2250749 3-Jun-2019 22:34
Send private message

Josh9089:
gehenna: Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988

okay thanks, I’ll give 2degrees a call and hope I’m still in warranty


iPhone X is what, 2 years old now? It won't be in Apple's warranty period but certainly falls within reasonable expectation of what the CGA would cover

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
Josh9089

11 posts

Geek


  #2250752 3-Jun-2019 22:42
Send private message

gehenna:
Josh9089:
gehenna: Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988

okay thanks, I’ll give 2degrees a call and hope I’m still in warranty


iPhone X is what, 2 years old now? It won't be in Apple's warranty period but certainly falls within reasonable expectation of what the CGA would cover


Okay cool so do think I can go to 2degrees and get them to sort it out under CGA?

MadEngineer
4271 posts

Uber Geek

Trusted

  #2250753 3-Jun-2019 22:46
Send private message

I’ve had Apple replace devices outside 12 months.

Honestly, just call Apple and let them sort it out.




You're not on Atlantis anymore, Duncan Idaho.

Josh9089

11 posts

Geek


  #2250755 3-Jun-2019 22:48
Send private message

MadEngineer: I’ve had Apple replace devices outside 12 months.

Honestly, just call Apple and let them sort it out.


I have a call booked with apple for tomorrow evening so I’ll give it a try but if not I’ll try with 2degrees, hopefully I get lucky with one of them 🤞🏼

gehenna
8495 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2253300 6-Jun-2019 20:20
Send private message

How'd you get on OP?


TechSol
299 posts

Ultimate Geek

Technical Solutions Aust

  #2253304 6-Jun-2019 20:28
Send private message

It’s a known fault with the iPhone X. Apple has extended the warranty on it. I had my screen replaced free of charge a month ago on a launch week iPhone X. This was done by a crowd called fonefix in Auckland and I never dealt with Apple or the vendor at all during the process

Josh9089

11 posts

Geek


  #2253321 6-Jun-2019 21:01
Send private message

gehenna:

How'd you get on OP?




I spoke with apple a day ago and they told me to update my phone using my Mac and then they were going to follow up with a call yesterday to see if it would sort out the problem but I haven’t received a call from them yet, but the problem still seems to be there

Josh9089

11 posts

Geek


  #2253324 6-Jun-2019 21:04
Send private message

TechSol: It’s a known fault with the iPhone X. Apple has extended the warranty on it. I had my screen replaced free of charge a month ago on a launch week iPhone X. This was done by a crowd called fonefix in Auckland and I never dealt with Apple or the vendor at all during the process



Oh cool thanks very much for the answer, how did you go about getting it sorted because apple never mentioned this to me when I described the problem to then, they kind of acted like they never heard anything like it before, and was the screen replacement good because I have heard from people in the passed when they’ve had screens replaced from third parties that the screens haven’t been that great Like the colours don’t look quite right? Did you experience this at all?

gehenna
8495 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2253593 7-Jun-2019 09:45
Send private message

@josh9089 take it to an apple authorised repair centre.  Somewhere like Service Plus.  They will assess the phone and if they find that it's a physical fault (Which they will), they'll repair it under warranty for free.  The reason you'd call Apple first is to just make sure there is a record of the issue in their system for the repair centre to cross reference to.  It just speeds things up.  But it's not necessary.  


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.