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# 250982 3-Jun-2019 21:49
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So this is a weird one, I noticed recently if I’m doing anything on my phone it will randomly do things itself like pause a video or open an app if I’m on the home screen, or if I’m on Facebook it will open stories or click on peoples pictures, or just stop working all together and just kind of freeze.

The only way to stop it is to press the power button which will lock the phone and I’ll have to kind of soft restart it which is obviously very annoying.
I have tried resetting the phone to factory settings and then restoring it back but the problem was still there.
I’m using a iPhone X and I’m running the latest software, I’ve had the phone a year and a half and have it on contract with 2 degrees, just hoping someone might have an answer on how I can fix this very odd problem or if anyone can tell me if I’d still be in warranty with either apple or 2degrees, many thanks in advance for any help given and if anyone need more info please just ask,

Cheers Josh

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  # 2250728 3-Jun-2019 21:52
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Welcome to Geekzone, contact 2degrees and have them sort out the problem, to check warranty to can use something like this: https://checkcoverage.apple.com/nz/en/


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  # 2250730 3-Jun-2019 21:56
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Is it plugged into a charger when this is happening?





Richard rich.ms

 
 
 
 




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Geek


  # 2250732 3-Jun-2019 22:00
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lNomNoml:

Welcome to Geekzone, contact 2degrees and have them sort out the problem, to check warranty to can use something like this: https://checkcoverage.apple.com/nz/en/



Okay thanks very much



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Geek


  # 2250734 3-Jun-2019 22:01
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richms:

Is it plugged into a charger when this is happening?


Thanks for the reply but no it actually happens at all times

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  # 2250739 3-Jun-2019 22:16
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Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988 




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Geek


  # 2250744 3-Jun-2019 22:30
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gehenna: Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988

okay thanks, I’ll give 2degrees a call and hope I’m still in warranty

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  # 2250749 3-Jun-2019 22:34
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Josh9089:
gehenna: Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988

okay thanks, I’ll give 2degrees a call and hope I’m still in warranty


iPhone X is what, 2 years old now? It won't be in Apple's warranty period but certainly falls within reasonable expectation of what the CGA would cover

 
 
 
 




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Geek


  # 2250752 3-Jun-2019 22:42
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gehenna:
Josh9089:
gehenna: Had similar issues. The display had to be replaced

https://www.geekzone.co.nz/forums.asp?forumid=76&topicid=247988

okay thanks, I’ll give 2degrees a call and hope I’m still in warranty


iPhone X is what, 2 years old now? It won't be in Apple's warranty period but certainly falls within reasonable expectation of what the CGA would cover


Okay cool so do think I can go to 2degrees and get them to sort it out under CGA?

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  # 2250753 3-Jun-2019 22:46
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I’ve had Apple replace devices outside 12 months.

Honestly, just call Apple and let them sort it out.



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  # 2250755 3-Jun-2019 22:48
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MadEngineer: I’ve had Apple replace devices outside 12 months.

Honestly, just call Apple and let them sort it out.


I have a call booked with apple for tomorrow evening so I’ll give it a try but if not I’ll try with 2degrees, hopefully I get lucky with one of them 🤞🏼

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  # 2253300 6-Jun-2019 20:20
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How'd you get on OP?


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  # 2253304 6-Jun-2019 20:28
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It’s a known fault with the iPhone X. Apple has extended the warranty on it. I had my screen replaced free of charge a month ago on a launch week iPhone X. This was done by a crowd called fonefix in Auckland and I never dealt with Apple or the vendor at all during the process



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  # 2253321 6-Jun-2019 21:01
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gehenna:

How'd you get on OP?




I spoke with apple a day ago and they told me to update my phone using my Mac and then they were going to follow up with a call yesterday to see if it would sort out the problem but I haven’t received a call from them yet, but the problem still seems to be there



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  # 2253324 6-Jun-2019 21:04
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TechSol: It’s a known fault with the iPhone X. Apple has extended the warranty on it. I had my screen replaced free of charge a month ago on a launch week iPhone X. This was done by a crowd called fonefix in Auckland and I never dealt with Apple or the vendor at all during the process



Oh cool thanks very much for the answer, how did you go about getting it sorted because apple never mentioned this to me when I described the problem to then, they kind of acted like they never heard anything like it before, and was the screen replacement good because I have heard from people in the passed when they’ve had screens replaced from third parties that the screens haven’t been that great Like the colours don’t look quite right? Did you experience this at all?

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  # 2253593 7-Jun-2019 09:45
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@josh9089 take it to an apple authorised repair centre.  Somewhere like Service Plus.  They will assess the phone and if they find that it's a physical fault (Which they will), they'll repair it under warranty for free.  The reason you'd call Apple first is to just make sure there is a record of the issue in their system for the repair centre to cross reference to.  It just speeds things up.  But it's not necessary.  


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