Apple account problems

Forums › Apple iOS and devices › Apple account problems

Hemi88

194 posts

Master Geek
+1 received by user: 38

#285961 27-May-2021 22:56

Is anyone else having problems with Apple right now When I check account it won’t connect if I try a couple times it will then it won’t

Hemi88

194 posts

Master Geek
+1 received by user: 38

#2714504 28-May-2021 12:39

Still seem to have the same problems today if I open the music app and go to the browse tap and click on one of the new albums the cover will show up but no track list will and when they do show up it’s random if they play, same thing with the atv app and App Store I changed the dns to googles this morning and it was working as it should so I changed it back to automatic dns so I guess it would be sparks default dns and it works intermittently I turned modem off and on again last night it’s still Random if it works

Benjip

977 posts

Ultimate Geek
+1 received by user: 524

ID Verified

#2714526 28-May-2021 13:36

See what happens when you're on mobile data rather than Wi-Fi?

If it works on mobile, then the issue is with your Wi-Fi network.

It it doesn't work on mobile, then the issue is with your device or account.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#2714529 28-May-2021 13:44

@Benjip seems to work with mobile data, it will work on wifi if I change dns so don’t know if there’s a problem with sparks modem default dns

Benjip

977 posts

Ultimate Geek
+1 received by user: 524

ID Verified

#2714530 28-May-2021 13:45

I'd recommend you phone Spark and ask them to check at their end, you might be right that it's Spark's DNS causing the issue.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#2714533 28-May-2021 13:49

Will try that everything else works on internet it just seems to randomly work and not work with Apple app stores

littleheaven

2130 posts

Uber Geek
+1 received by user: 327

#2720060 7-Jun-2021 01:46

My sister and I are both having the same issue. We can’t connect to the iTunes Store, view our payment details in Settings or check for iOS updates on our iPads or iPhones. On my PC, I can’t load Apple’s support pages. On cellular data everything is fine. We’re both with Spark but both using a non-Spark modem (Asus RT-AC68U). Changing to a different DNS manually in network settings on my iPad seems to have fixed it. I also think it has something to do with Spark’s DNS.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

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Hemi88

194 posts

Master Geek
+1 received by user: 38

#2720062 7-Jun-2021 01:58

@littleheaven have a look at the spark forum on here Apple services topic there is quite a lot of us having this problem changing the dns does seem to fix it so something is going on with spark, message @cbrpilot and let them know you are also having problems

FineWine

3113 posts

Uber Geek
+1 received by user: 2442

Trusted

Nurse (R)

Lifetime subscriber

#2720067 7-Jun-2021 07:40

Check out this forum: Apple services (TV+, Music) issues on Spark Broadband?

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

littleheaven

2130 posts

Uber Geek
+1 received by user: 327

#2720091 7-Jun-2021 10:21

Thanks, heading over there now.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.