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Hemi88

136 posts

Master Geek


#285961 27-May-2021 22:56
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Is anyone else having problems with Apple right now When I check account it won’t connect if I try a couple times it will then it won’t

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Hemi88

136 posts

Master Geek


  #2714504 28-May-2021 12:39
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Still seem to have the same problems today if I open the music app and go to the browse tap and click on one of the new albums the cover will show up but no track list will and when they do show up it’s random if they play, same thing with the atv app and App Store I changed the dns to googles this morning and it was working as it should so I changed it back to automatic dns so I guess it would be sparks default dns and it works intermittently I turned modem off and on again last night it’s still Random if it works

Benjip
847 posts

Ultimate Geek

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  #2714526 28-May-2021 13:36
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See what happens when you're on mobile data rather than Wi-Fi?

 

If it works on mobile, then the issue is with your Wi-Fi network.

 

It it doesn't work on mobile, then the issue is with your device or account.


Hemi88

136 posts

Master Geek


  #2714529 28-May-2021 13:44
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@Benjip seems to work with mobile data, it will work on wifi if I change dns so don’t know if there’s a problem with sparks modem default dns



Benjip
847 posts

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  #2714530 28-May-2021 13:45
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I'd recommend you phone Spark and ask them to check at their end, you might be right that it's Spark's DNS causing the issue.


Hemi88

136 posts

Master Geek


  #2714533 28-May-2021 13:49
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Will try that everything else works on internet it just seems to randomly work and not work with Apple app stores

littleheaven
2105 posts

Uber Geek


  #2720060 7-Jun-2021 01:46
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My sister and I are both having the same issue. We can’t connect to the iTunes Store, view our payment details in Settings or check for iOS updates on our iPads or iPhones. On my PC, I can’t load Apple’s support pages. On cellular data everything is fine. We’re both with Spark but both using a non-Spark modem (Asus RT-AC68U). Changing to a different DNS manually in network settings on my iPad seems to have fixed it. I also think it has something to do with Spark’s DNS.





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, 2021 iPad Pro 11", iPhone SE 2020, AppleTV4.


Hemi88

136 posts

Master Geek


  #2720062 7-Jun-2021 01:58
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@littleheaven have a look at the spark forum on here Apple services topic there is quite a lot of us having this problem changing the dns does seem to fix it so something is going on with spark, message @cbrpilot and let them know you are also having problems



FineWine
2348 posts

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  #2720067 7-Jun-2021 07:40
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iMac 27" [14.2] (late 2013), Airport Time Capsule 5th gen, iPhone13 x 2, iPad6, iPad Mini5, Spark Smart Modem 1st Gen

 

Panasonic TV Viera TH-L50E6Z (1080p), Panasonic Blu-ray PVR DMR-BWT835, Yamaha AVR RX-V1085 [6.1 Surround Speaker System], Apple TV 4k 64Gb (2nd gen)

 

Kia Sportage EX (2019), Mazda Demio (2001)

The difficult we can do immediately. The impossible takes a bit longer. But Miracles you will have to wait for.


littleheaven
2105 posts

Uber Geek


  #2720091 7-Jun-2021 10:21
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Thanks, heading over there now.





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Custom-built AMD Ryzen 7 3700X Desktop, 2021 iPad Pro 11", iPhone SE 2020, AppleTV4.


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