Iphone photos issue

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dukester

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#288195 13-Jun-2021 09:09

I am trying to copy off the photos on an Iphone 5S for a friend. I plug the phone into my windows 10 PC, file browse to the phone DCIM folder, I can only see 3 photos. On the phone it tells me there is 3500 photos which I can see on the phone.

I tried using Itunes, clicking on the photo folder in Itunes gives me the message Icloud phots is turned on.

I tried accessing the phone from a Linux live distro, I still see the same 3 photos I see in windows.

Any hand hints on why I can't access all the photos on the phone?

snnet

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#2727814 13-Jun-2021 09:22

My guess would be that the majority of their photos are stored on iCloud rather than the phone itself - can you get them to login to icloud.com and click photos and see what can be done there?

dukester

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#2727852 13-Jun-2021 13:09

snnet:

My guess would be that the majority of their photos are stored on iCloud rather than the phone itself - can you get them to login to icloud.com and click photos and see what can be done there?

So how is it I can see the photos on the phone if they are stored in Icloud?

snnet

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#2727854 13-Jun-2021 13:15

The phone may be grabbing thumbnails from iCloud and downloading them for viewing on the phone itself - I'm not sure why it wouldn't store them locally afterwards unless there's no room or there's a setting somewhere to stop this

Benjip

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#2727857 13-Jun-2021 13:19

Settings --> General --> iPhone Storage

See how much space is being taken up by Photos. If it's a small number, it means the photos will be in iCloud (rather than on the device).

If you'd like them to be stored locally on the iPhone instead, then:

Settings --> User (the very top option in settings which will have a profile picture and name) --> iCloud --> Photos (underneath "Apps using iCloud")

See if "Optimise iPhone Storage" is ticked/checked. If it is, try ticking the second option ("Download and Keep Originals") and that might force the photos to start coming down from the cloud.

Oblivian

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#2727859 13-Jun-2021 13:25

May also not appear valid in explorer if they are HEIC?

The fancy apple only format that you can't even attach to email and so forth without adjusting so it understands them

https://www.cnet.com/news/tools-bridge-between-apple-heic-and-jpeg-photos/#:~:text=Scroll%20down%20to%20%22Camera%2C%22,%2C%20then%20choose%20%22automatic.%22

Behodar

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#2727864 13-Jun-2021 14:04

Oblivian: The fancy apple only format

It's a standardised format, and had been around for a few years before Apple picked it up.

Brumfondl

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#2727977 13-Jun-2021 15:29

Have a look at HT209454 on the Apple website:

https://support.apple.com/en-nz/HT209454

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Batman

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#2727979 13-Jun-2021 15:38

let us know the answer! curious ,....

Batman

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#2727980 13-Jun-2021 15:39

Oblivian:

May also not appear valid in explorer if they are HEIC?

The fancy apple only format that you can't even attach to email and so forth without adjusting so it understands them

https://www.cnet.com/news/tools-bridge-between-apple-heic-and-jpeg-photos/#:~:text=Scroll%20down%20to%20%22Camera%2C%22,%2C%20then%20choose%20%22automatic.%22

i didn't think iphone 5S did HEIC?

Oblivian

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#2728101 13-Jun-2021 18:38

Batman:

i didn't think iphone 5S did HEIC?

It's an IOS11 thing I believe. And far as I can tell is up to 12.5.x on those?

Standard aside before apple...

What I was meaning earlier, is I've never had to go to multiple SME sites to help users with the inability (or rather complaints ) after IOS11 rolled about suddenly and their ability to share/email/show others images they can do anything with on an Android based handset :)

dukester

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#2730743 18-Jun-2021 16:18

Just an update.

Fortunately all photos on the phone had uploaded to Icloud so was able to rescue all photos from there. The user had payed for extra storage space in icloud as the phone was only 16GB iphone, there was 36GB of photos. The phone had been set to upload all photos and left with a viewable small image on the phone.