Cellular network died in my iPhone 15

Forums › Apple iOS and devices › Cellular network died in my iPhone 15

johno1234

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#318257 30-Dec-2024 22:13

Was working this morning. At some point it just stopped. I’ve reset network settings which didn’t help.
Am down at the beach house so no nearby Spark or Apple stores.
Can’t find a paper clip or similar to pop and reinsert the SIM card.
Any other suggestions?
Wifi and Bluetooth still working. VoIP on our Skinny wireless broadband not working.

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#3326385 30-Dec-2024 23:13

Haven’t just used up all your data?
Payment not overdue?

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johno1234

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#3326388 30-Dec-2024 23:25

ascroft: Haven’t just used up all your data?
Payment not overdue?

lol. Next.

johno1234

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#3326389 30-Dec-2024 23:26

Apple’s diagnostic app suggesting that it’s a hardware fault and to take it to a service centre. 🤬
It’s a near new phone.

Linux

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#3326406 31-Dec-2024 07:14

Did you purchase the handset brand new or 2nd hand?

cddt

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#3326435 31-Dec-2024 09:22

Did you reboot?

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Oblivian

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#3326570 31-Dec-2024 13:44

A colleague had the same with theirs last month.

Same thing. The radio itself was unavailable more than it was
Diagnostic said the same when it was faulting.

Got swaped by icare(?) without hassle.

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johno1234

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#3326862 1-Jan-2025 17:11

Linux:
Did you purchase the handset brand new or 2nd hand?

New from Spark. Has Apple cover too

johno1234

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#3326863 1-Jan-2025 17:13

cddt:
Did you reboot?

Yep. Reset network settings. Updated to 18.2. Downloaded the Apple diagnostic app which suggests hardware fault.

johno1234

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#3326864 1-Jan-2025 17:19

Oblivian: A colleague had the same with theirs last month.

Same thing. The radio itself was unavailable more than it was
Diagnostic said the same when it was faulting.

Got swaped by icare(?) without hassle.

Still a bit of a drag. Will need to get a new screen protector and lens protectors too. The phone’s had 92 battery cycles and still at 100% capacity.

johno1234

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#3327721 5-Jan-2025 11:42

OK, back home from holiday. Call local Spark store - they have a 2 week backlog on repairs and no loan iPhone. Suggest I go down the AppleCare+ route which is to contact an approved repair station. The local one is closed today. I don't need a repair - I need a phone. Tomorrow at the latest.

Does anyone know - is there a button I can press to just get this near new phone replaced on the spot? I can't be without it due to 2FA authentications...

Thanks

michaelmurfy

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#3327726 5-Jan-2025 11:49

johno1234:
Still a bit of a drag. Will need to get a new screen protector and lens protectors too.

Just gonna say you don't need to do this and doing so in many cases can actually reduce photo quality. The camera lenses are incredibly difficult to scratch and break.

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alasta

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#3327727 5-Jan-2025 11:50

Have you investigated the Express Replacement Service? This should be available to you if you have Applecare+.

johno1234

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#3327792 5-Jan-2025 12:47

michaelmurfy:
johno1234:
Still a bit of a drag. Will need to get a new screen protector and lens protectors too.

Just gonna say you don't need to do this and doing so in many cases can actually reduce photo quality. The camera lenses are incredibly difficult to scratch and break.

Noted! Thanks.

johno1234

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#3327799 5-Jan-2025 13:08

alasta:
Have you investigated the Express Replacement Service? This should be available to you if you have Applecare+.

Perfect - attempting to work out how to access this. The best I can see is the “get service” button which goes through to call or chat. Still waiting for a response…

johno1234

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#3327831 5-Jan-2025 14:46

johno1234:
alasta:

Have you investigated the Express Replacement Service? This should be available to you if you have Applecare+.

Perfect - attempting to work out how to access this. The best I can see is the “get service” button which goes through to call or chat. Still waiting for a response…

Express replacement ordered. Will update response time once I receive it.

Thanks @alasta for the link. I was sure this was part of the package but for some reason it wasn't intuitive to me to find it.

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