iPhone 3GS Crashing

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Tockly

270 posts

Ultimate Geek
+1 received by user: 42

# 39368 13-Aug-2009 09:23

Hi all,

I got me new shiny 32Gb iPhone 3GS yesterday and went through the process of setting it all up in itunes etc. But it is constantly crash and hanging on me. Is this normal? Just this morning it has crashed about 10 times.

I have done a full restore on it twice and seems to come right for a while then gets worse again.

As I brought from the Apple Store what are my support options? Can I take it to a Vodafone store? I would really like another one as this isn't a good start. Can I do that?

When the phone works it is great but the constant crashing is taking the shine off this. And for $1350 I expect alot more than this.

Advice anyone?

z2k

296 posts

Ultimate Geek
+1 received by user: 15

Trusted

# 245938 13-Aug-2009 09:55

Nope its not normal. Does it crash without installing any applications? If it does then send it back in.

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

# 245951 13-Aug-2009 10:24

Tockly: Hi all,

I got me new shiny 32Gb iPhone 3GS yesterday and went through the process of setting it all up in itunes etc. But it is constantly crash and hanging on me. Is this normal? Just this morning it has crashed about 10 times.

I have done a full restore on it twice and seems to come right for a while then gets worse again.

As I brought from the Apple Store what are my support options? Can I take it to a Vodafone store? I would really like another one as this isn't a good start. Can I do that?

When the phone works it is great but the constant crashing is taking the shine off this. And for $1350 I expect alot more than this.

Advice anyone?

The support point is place of purchase

John

nzbullet

459 posts

Ultimate Geek

Trusted

# 245954 13-Aug-2009 10:28

Tockly: Hi all,
As I brought from the Apple Store what are my support options? Can I take it to a Vodafone store? I would really like another one as this isn't a good start. Can I do that?
Advice anyone?

http://www.iphonewzealand.co.nz/2009/all/iphone-warranty-in-nz/

Cheers
nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer

Tockly

270 posts

Ultimate Geek
+1 received by user: 42

# 245957 13-Aug-2009 10:35

Thanks i'll give the support line a call.

antbs

370 posts

Ultimate Geek

Trusted

# 246098 13-Aug-2009 15:53

Where you based in NZ Tockly?

Tockly

270 posts

Ultimate Geek
+1 received by user: 42

# 246105 13-Aug-2009 15:58

Right.

After spending about two hours on the phone I finally spoke to someone in Oz that was very helpful. They are going send me a replacement, but only after I send this one back. Which is kinda a bummer.

They did give me a couple of options to speed things up and arranging everything for pick up etc.

But they were very nice to talk to and very helpful. Good work Apple.

Just a shame the first one was DOA!! But I guess these things happen.

nzbullet

459 posts

Ultimate Geek

Trusted

# 246480 14-Aug-2009 10:47

Glad you sorted it.

Cheers
nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer

Tockly

270 posts

Ultimate Geek
+1 received by user: 42

# 249514 21-Aug-2009 18:15

Update:

My faulty phone was shipped back to Apple in Oz on Monday this week. They arranged everything in regards to the courier etc. And as a nice surprise a knock at the door this morning was the friendly TNT man with a flash shiny new phone for me.

Great service by the Apple Online store. Restored my faith in buying equipment online.

This could have turned into another one of those..."But who's going to support me" issues, but Apple have out done themselves.

Great work and big ups to all those involved at Apple.

Thanks.

C

antbs

370 posts

Ultimate Geek

Trusted

# 249658 22-Aug-2009 14:18

Great news..ah if only Vodafone Online Store was the same..