Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




270 posts

Ultimate Geek
+1 received by user: 42


# 39368 13-Aug-2009 09:23
Send private message

Hi all,

I got me new shiny 32Gb iPhone 3GS yesterday and went through the process of setting it all up in itunes etc. But it is constantly crash and hanging on me. Is this normal? Just this morning it has crashed about 10 times.

I have done a full restore on it twice and seems to come right for a while then gets worse again.

As I brought from the Apple Store what are my support options? Can I take it to a Vodafone store? I would really like another one as this isn't a good start. Can I do that?

When the phone works it is great but the constant crashing is taking the shine off this. And for $1350 I expect alot more than this.

Advice anyone?




 

Create new topic

z2k

296 posts

Ultimate Geek
+1 received by user: 15

Trusted

  # 245938 13-Aug-2009 09:55
Send private message

Nope its not normal. Does it crash without installing any applications? If it does then send it back in.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 245951 13-Aug-2009 10:24
Send private message

Tockly: Hi all,

I got me new shiny 32Gb iPhone 3GS yesterday and went through the process of setting it all up in itunes etc. But it is constantly crash and hanging on me. Is this normal? Just this morning it has crashed about 10 times.

I have done a full restore on it twice and seems to come right for a while then gets worse again.

As I brought from the Apple Store what are my support options? Can I take it to a Vodafone store? I would really like another one as this isn't a good start. Can I do that?

When the phone works it is great but the constant crashing is taking the shine off this. And for $1350 I expect alot more than this.

Advice anyone?


The support point is place of purchase

John

 
 
 
 


459 posts

Ultimate Geek

Trusted

  # 245954 13-Aug-2009 10:28
Send private message

Tockly: Hi all,
As I brought from the Apple Store what are my support options? Can I take it to a Vodafone store? I would really like another one as this isn't a good start. Can I do that?
Advice anyone?


http://www.iphonewzealand.co.nz/2009/all/iphone-warranty-in-nz/




Cheers
nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer




270 posts

Ultimate Geek
+1 received by user: 42


  # 245957 13-Aug-2009 10:35
Send private message

Thanks i'll give the support line a call.




 

370 posts

Ultimate Geek

Trusted

  # 246098 13-Aug-2009 15:53
Send private message

Where you based in NZ Tockly?



270 posts

Ultimate Geek
+1 received by user: 42


  # 246105 13-Aug-2009 15:58
Send private message

Right.

After spending about two hours on the phone I finally spoke to someone in Oz that was very helpful. They are going send me a replacement, but only after I send this one back. Which is kinda a bummer.

They did give me a couple of options to speed things up and arranging everything for pick up etc.

But they were very nice to talk to and very helpful. Good work Apple.

Just a shame the first one was DOA!! But I guess these things happen.




 

459 posts

Ultimate Geek

Trusted

  # 246480 14-Aug-2009 10:47
Send private message

Glad you sorted it.




Cheers
nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer


 
 
 
 




270 posts

Ultimate Geek
+1 received by user: 42


  # 249514 21-Aug-2009 18:15
Send private message

Update:

My faulty phone was shipped back to Apple in Oz on Monday this week. They arranged everything in regards to the courier etc. And as a nice surprise a knock at the door this morning was the friendly TNT man with a flash shiny new phone for me.

Great service by the Apple Online store. Restored my faith in buying equipment online.

This could have turned into another one of those..."But who's going to support me" issues, but Apple have out done themselves.

Great work and big ups to all those involved at Apple.

Thanks.

C




 

370 posts

Ultimate Geek

Trusted

  # 249658 22-Aug-2009 14:18
Send private message

Great news..ah if only Vodafone Online Store was the same..

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.