iPhone and XT unreliable signal levels

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arthurhh

99 posts

Master Geek

#62200 1-Jun-2010 09:26

I am 2.1 km from a tower clear line of site and I am intermitently getting complete drop of signal from XT

Sitting in my house it appears to come and go for no reason at all, in my lounge chair I get a couple of bars generally but then it suddenly shoots up to all bars for a while and can just as unexplainedly disapear all together.

Any ideas folks

iPhone 3 GS, Telecom XT (Manual setup no carrier bundle)

freitasm

BDFL - Memuneh
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Geekzone

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#336924 1-Jun-2010 09:45

Where?

arthurhh

99 posts

Master Geek

#336930 1-Jun-2010 10:00

Tokoroa, Transmitter is on Colsons Hill, I am in Solway Place

johnr

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#336935 1-Jun-2010 10:09

Do other 3G devices do the same thing in the same location or just the iphone 3G?

arthurhh

99 posts

Master Geek

#336942 1-Jun-2010 10:28

johnr: Do other 3G devices do the same thing in the same location or just the iphone 3G?

I have no other 3G devices (Not quite a Geek Yet

)

My Vodafone (Same transmitter location) stuff works well as does my Sieria Air card (Old Telecom network)

1eStar

1604 posts

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#337100 1-Jun-2010 16:59

Metallic aftermarket cover? Someone else had coverage issues with a silver cover. Incidentally I find my 3GS has better reception upside-down, and use the mercury browser in this orientation if if poor reception area. Hard to take calls upside down funnily enough...

arthurhh

99 posts

Master Geek

#337110 1-Jun-2010 17:31

My cover is an Otter box from the states as far as I cant tell it is all plastic, removing it makes no difference.
What sort of equipment can produce interference?

n00dy

482 posts

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#337148 1-Jun-2010 20:32

if you call intro a telecom store or ring one of the stores, they have a special website they can put your address into and it give you details of what sort of coverage you should expect, it will also indicate details of the tower and if it has been modified (Tower Mounted Amplifier) if you are in a primary area and you are havinf trouble they can then log a case with their Tech team (XT Force) and from then on they will deal with you one on one

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arthurhh

99 posts

Master Geek

#337262 2-Jun-2010 09:33

n00dy: if you call intro a telecom store or ring one of the stores, they have a special website they can put your address into and it give you details of what sort of coverage you should expect, it will also indicate details of the tower and if it has been modified (Tower Mounted Amplifier) if you are in a primary area and you are havinf trouble they can then log a case with their Tech team (XT Force) and from then on they will deal with you one on one

we (the company I work for) pay over $30Mil a yr to Telecom so getting a response and action is not hard, I am just making sure I am not a blond before escalating it.

fants

30 posts

Geek

#337893 3-Jun-2010 15:52

I get the same fluctuations in signal on Vodafone too.
Starting to think its the phone. Getting sick of sending txt messages only to find the signal drops right off toward the end of the sending cycle which then leads to the message not being sent

At least I get some regular excersise walking around my office to find the signal.

Fants.

oldmaknz

536 posts

Ultimate Geek

#338342 4-Jun-2010 16:25

This happens sometimes in Dunedin too, around the York Place/Arthur Street area.

arthurhh

99 posts

Master Geek

#338512 5-Jun-2010 13:17

Okay well I called up and went to place a job ticket for the problem, dooh

when the Geni guy reminds me that the Colsons hill Transmitter is being upgraded and that an extra capacity tower is being put in at the exchange (all because of us) and that my signal drop off coincided with the work being done. Whoa Great, pity they didnt warn us of the service disruption when they where doing it.

Any way now have a full set of Bars everywhere

corksta

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#338529 5-Jun-2010 14:07

They most likely did advise people:

http://www.telecom.co.nz/insidext

This site has been kept up to date with what's going on with the improvements to the network.

arthurhh

99 posts

Master Geek

#338539 5-Jun-2010 14:36

corksta: They most likely did advise people:

http://www.telecom.co.nz/insidext

This site has been kept up to date with what's going on with the improvements to the network.

We are not exactly public individual customers, not with our spend with them or their attempts to get us to convert our large fleet of phones over to XT (large = over 1000 phones)