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136 posts

Master Geek


Topic # 62840 15-Jun-2010 23:27
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My friend has an iphone 3months old,he bought it brand new.its has a problem and wants to send it to Apple to get it repair but he lost the receipt.My question is can he send it to Apple without the proof of purchase?He still have the Box which has the serial number.Thanks

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  Reply # 342128 15-Jun-2010 23:32
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If he bought it brand new, the store he purchased it from will be able to print him off a new receipt as they are required to keep records for seven years. Tell him to pop into the store and ask if they could kindly print off a new one.




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  Reply # 342129 15-Jun-2010 23:37
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if it shows up on the apple warranty site as 'under warranty' then i doubt they would ask for proof of purchase. Try their link: https://selfsolve.apple.com/GetWarranty.do




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Master Geek


  Reply # 342133 16-Jun-2010 00:05
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Regs: if it shows up on the apple warranty site as 'under warranty' then i doubt they would ask for proof of purchase. Try their link: https://selfsolve.apple.com/GetWarranty.do








Checked the serial on the box and the one at the sim holder and it appear that the phone still under warranty until 13/04/2011
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Master Geek


  Reply # 342354 16-Jun-2010 15:45
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Tried to bring it to a vodafone retail store with an Apple case number.They said that they can't help to set up a repair without a proof of purchase.

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  Reply # 342386 16-Jun-2010 17:02
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Did you go to the original store of purchase?




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  Reply # 342605 17-Jun-2010 11:10
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I've posted this information previously in another topic...

Now that we know the unit is still under warranty:

If purchased from Apple.com online store, you can contact MobileFoneRepair on 0508 REPAIR. They will send prepaid courier bags to ship the unit. 

If purchased from Vodafone, First Mobile or MagnumMac, Brightpoint are the service agent based in Auckland. First they need to fax or email the form to Brightpoint for a service request number and then ship the unit with completed form. 


Hope this helps.

Cheers,
Joseph.
 

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