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136 posts

Master Geek

#62840 15-Jun-2010 23:27
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My friend has an iphone 3months old,he bought it brand new.its has a problem and wants to send it to Apple to get it repair but he lost the receipt.My question is can he send it to Apple without the proof of purchase?He still have the Box which has the serial number.Thanks

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3214 posts

Uber Geek


  #342128 15-Jun-2010 23:32
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If he bought it brand new, the store he purchased it from will be able to print him off a new receipt as they are required to keep records for seven years. Tell him to pop into the store and ask if they could kindly print off a new one.

4062 posts

Uber Geek


  #342129 15-Jun-2010 23:37
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if it shows up on the apple warranty site as 'under warranty' then i doubt they would ask for proof of purchase. Try their link:



136 posts

Master Geek

  #342133 16-Jun-2010 00:05
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Regs: if it shows up on the apple warranty site as 'under warranty' then i doubt they would ask for proof of purchase. Try their link:

Checked the serial on the box and the one at the sim holder and it appear that the phone still under warranty until 13/04/2011
Not Registered
Your registration lets Apple quickly find your product and provide the help you need.

Telephone Technical Support: Active
Telephone Technical Support: Expired

Your product is eligible for complimentary single-incident telephone technical support during the first 90 days.
Estimated Expiration Date: July 13, 2010
More about complimentary support

Call Apple Support

Repairs and Service Coverage: Active

Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: April 13, 2011
Learn about Apple's coverage information for your product.


136 posts

Master Geek

  #342354 16-Jun-2010 15:45
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Tried to bring it to a vodafone retail store with an Apple case number.They said that they can't help to set up a repair without a proof of purchase.

3116 posts

Uber Geek


  #342386 16-Jun-2010 17:02
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Did you go to the original store of purchase?

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Handsome Dan is currently WFH.
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need to transfer money overseas? I use Transferwise 

1344 posts

Uber Geek


  #342605 17-Jun-2010 11:10
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I've posted this information previously in another topic...

Now that we know the unit is still under warranty:

If purchased from online store, you can contact MobileFoneRepair on 0508 REPAIR. They will send prepaid courier bags to ship the unit. 

If purchased from Vodafone, First Mobile or MagnumMac, Brightpoint are the service agent based in Auckland. First they need to fax or email the form to Brightpoint for a service request number and then ship the unit with completed form. 

Hope this helps.


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