Problem sending mail.

Forums › Apple iOS and devices › Problem sending mail.

scotteffone

215 posts

Master Geek

Topic # 65620 4-Aug-2010 16:54

Hi everyone. I get the following issue on my iPhone.

The connection to the outgoing server "mail.gmx.com" failed. Additional Outgoing Mail Servers can be configured...

The problem occurs when I try to send mail. I can receive mail fine. It also confuses me when I come home and it switches to wifi the mail sends. Is there an issue with 3G? It happens like this every time. Wifi it sends, 3G I get the error.

I have tweaked the settings over and over and deleted and re installed the account with no luck. This has probably only started happening in the last month or so?

So any ideas? It can't be an issue with the outgoing server as it works on wifi right or wrong? I'm not sure what other info you need. My email is through GMX.com and I'm on vodafone. I can't try XT as I don't have one of their sims.

arthurhh

99 posts

Master Geek
+1 received by user: 1

Reply # 363134 4-Aug-2010 17:19

Your mail system is configured to reject non authenticated smtp from networks other than its own so when you get home on wifi it is on the right network and sends, over 3g its from an unknown network and cannot send. Try the FAQs at your ISP for a solution to your mail send server setup settings

scotteffone

215 posts

Master Geek

Reply # 363140 4-Aug-2010 17:29

arthurhh: Your mail system is configured to reject non authenticated smtp from networks other than its own so when you get home on wifi it is on the right network and sends, over 3g its from an unknown network and cannot send. Try the FAQs at your ISP for a solution to your mail send server setup settings

Thank you for your prompt response. Any reason why this has only just started to occur? I have sent many an email over 3G. Thanks.

arthurhh

99 posts

Master Geek
+1 received by user: 1

Reply # 363145 4-Aug-2010 17:38

Could be as simple as your mail service provider has suddenly decided to tighten up its security.

Who is your mail provider?

Just checked and see it is gmx.com, another one of those free email sites. I had a quick look but they appear to have no tech info on the site that I could see to describe connecting to the POP service they provide.

scotteffone

215 posts

Master Geek

Reply # 363146 4-Aug-2010 17:39

arthurhh: Could be as simple as your mail service provider has suddenly decided to tighten up its security.

Who is your mail provider?

gmx.com They are usually really good. I have sent them an email and posted a similar message on the forums. Hopefully I'll have an answer soon. Cheers.

scotteffone

215 posts

Master Geek

Reply # 363810 5-Aug-2010 18:38

For whoever maybe interested it appeared to be a fault with all outgoing servers with my email provider. They suggested a different port and it worked!