Complicated iPhone 4s Situation. Need advice.

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rebeltrousers

230 posts

Master Geek

#93187 15-Nov-2011 20:32

Ok, I'll do this in bullet points:

-Thought iPhone 4s wouldn't be coming to NZ (because I followed apples launch announcement)
-Got my uncle in AU to get me one and send it over
-Cost heaps to send here
-Cost heaps of GST when it arrived
-Have had the phone for a couple of weeks and it's awesome but I noticed the home-button is a couple of degrees out of alignment and it annoys the hell out of me.
-I've got apple in AU to accept it back (and offer a refund back to my uncle) direct from me, and they're paying for the return postage and arranging pickup which is happening tomorrow morning.

My question is: Will I be able to claim back the GST I paid to DHL, and if so what proof do I need to supply them with to prove that I have sent the faulty phone back?

(GST+fees came to over $170)

Thanks
:)

jjnz1

1358 posts

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#545742 15-Nov-2011 20:38

I believe the answer is not unless you are GST registered. That's the downside to importing personal stuff.... sorry.

freitasm

BDFL - Memuneh
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Geekzone

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#545744 15-Nov-2011 20:41

As above. And you wouldn't claim it from DHL, but New Zealand customs.

I once had some laptops sent here for review, paid the GST and when sending back claimed that GST as credit. But again, being a company and all...

rebeltrousers

230 posts

Master Geek

#545747 15-Nov-2011 20:43

Taken from customs.govt.nz:

Refunds of Duty and GST for private importers:

Your can apply for a refund of duty and GST when:

duty is paid in error
a concession is later approved for the goods
the goods are of faulty manufacture
the goods were in a damaged or deteriorated condition prior to leaving Customs' control
the goods were destroyed, pillaged or lost prior to leaving Customs' control.
Contact your local Customs office to apply for a refund, and make sure you have evidence to support your application.

rebeltrousers

230 posts

Master Geek

#545748 15-Nov-2011 20:45

Confuses the heck out of me, but it looks like I should be able to if I can give them proof?

rebeltrousers

230 posts

Master Geek

#546652 17-Nov-2011 20:17

Well:

Customs said I can get the get back if I provide:
Receipt for paying get in the first place.
Proof from shipping company that I sent it back.
Proof that the money has been refunded.

I'll have all of these in my email within the next week so woohoo!

:)

Handsomedan

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#546794 18-Nov-2011 10:32

That's a surprisingly good outcome.

I wouldnever have banked on you getting your $ back from them.

Dare I say it, they have now set a prescedent?

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wellygary

8315 posts

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#546800 18-Nov-2011 10:42

Handsomedan:Dare I say it, they have now set a prescedent?

Given that it is written in black and white on their website,

I suspect it is a a simply (word used loosely as we are describing government bureaucracy) matter of course issue for them rather than a judgement on each situation..