My Slingshot IP Gateway latency is too high

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › My Slingshot IP Gateway latency is too high

Chrizvi

295 posts

Ultimate Geek

#109664 24-Sep-2012 16:49

I just noticed this morning and my slingshot ip gateway latency is flaking from 20ms up to 400ms.
see sample...

Reply from 202.180.81.26: bytes=32 time=259ms TTL=253
Reply from 202.180.81.26: bytes=32 time=260ms TTL=253
Reply from 202.180.81.26: bytes=32 time=305ms TTL=253
Reply from 202.180.81.26: bytes=32 time=313ms TTL=253
Reply from 202.180.81.26: bytes=32 time=67ms TTL=253
Reply from 202.180.81.26: bytes=32 time=108ms TTL=253
Reply from 202.180.81.26: bytes=32 time=123ms TTL=253
Reply from 202.180.81.26: bytes=32 time=164ms TTL=253
Reply from 202.180.81.26: bytes=32 time=186ms TTL=253
Reply from 202.180.81.26: bytes=32 time=218ms TTL=253
Reply from 202.180.81.26: bytes=32 time=249ms TTL=253
Reply from 202.180.81.26: bytes=32 time=257ms TTL=253
Reply from 202.180.81.26: bytes=32 time=299ms TTL=253
Reply from 202.180.81.26: bytes=32 time=326ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=25ms TTL=253
Reply from 202.180.81.26: bytes=32 time=21ms TTL=253
Reply from 202.180.81.26: bytes=32 time=23ms TTL=253
Reply from 202.180.81.26: bytes=32 time=23ms TTL=253
Reply from 202.180.81.26: bytes=32 time=288ms TTL=253
Reply from 202.180.81.26: bytes=32 time=275ms TTL=253
Reply from 202.180.81.26: bytes=32 time=352ms TTL=253
Reply from 202.180.81.26: bytes=32 time=377ms TTL=253
Reply from 202.180.81.26: bytes=32 time=111ms TTL=253

can someone check their slingshot gateway if they are also having same latency issue.
with this latency, all my internet site browsing is slow esp to AU.. working from home so this kind of latency is no good for me.

prev i can get 50ms average in our AU vpn connection..

I tried contacting Slingshot support but not able to help.. they are telling me issue with filter/modem.. but I dont believe on that because it is the gateway that is having issue.. not the modem.

Ben, is there anyway you can help on this.

some other info from my side.
System Up Time00:03:18:01DSL Speed (DS/US)15461/1241 KbpsLAN IP Address192.168.2.1Default Gateway202.180.81.26Primary DNS server202.180.64.10Secondary DNS server202.180.64.11

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#690732 24-Sep-2012 16:52

Hi,

Can you please PM me your account number along with a tracert to the DNS address? Do you get higher than 1MS to the modem on ethernet?

Thanks,
ben

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

kyhwana2

2566 posts

Uber Geek

#690733 24-Sep-2012 16:56

Are you on wired or wireless to your modem?

Chrizvi

295 posts

Ultimate Geek

#690739 24-Sep-2012 17:05

PM sent Ben! thanks for helping in advance!

i am on wireless and i could confirm that i got 3ms continuous connection.

it is only on the slingshot gateway.

see this sample tracert on slingshot dns.

C:\Users\viernesc>tracert 202.180.64.10 - two tracerts with the high latency and low latency. it is spiking...

Tracing route to nsrv1.tranzpeer.net [202.180.64.10]
over a maximum of 30 hops:

1     3 ms     3 ms     3 ms 192.168.1.1
2     3 ms     3 ms     3 ms 192.168.2.1
3    24 ms    23 ms    23 ms 202.180.81.26
4   351 ms   309 ms    96 ms p69.pool-82.callplus.net.nz [202.180.82.69]
5   120 ms   119 ms   143 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
6    53 ms    46 ms    55 ms nsrv1.tranzpeer.net [202.180.64.10]

Trace complete.

C:\Users\viernesc>tracert 202.180.64.10

Tracing route to nsrv1.tranzpeer.net [202.180.64.10]
over a maximum of 30 hops:

1     3 ms     3 ms     3 ms 192.168.1.1
2     3 ms     3 ms     3 ms 192.168.2.1
3   388 ms   407 ms   421 ms 202.180.81.26
4   224 ms   221 ms   230 ms p69.pool-82.callplus.net.nz [202.180.82.69]
5   257 ms   269 ms   260 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
6   273 ms   328 ms   322 ms nsrv1.tranzpeer.net [202.180.64.10]

Trace complete.

richms

28172 posts

Uber Geek

Trusted

Lifetime subscriber

#690779 24-Sep-2012 18:39

Hmm, mine was a bit bad but was getting lousy response to the router too. Been a few months since a reboot so doing that now and will see how it goes.

Richard rich.ms

richms

28172 posts

Uber Geek

Trusted

Lifetime subscriber

#690782 24-Sep-2012 18:44

Still a bit poor - need to check nothing else is using it tho.

X:\Downloads In Progress>tracert 202.180.64.10

Tracing route to nsrv1.tranzpeer.net [202.180.64.10]
over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms 192.168.1.2
2    11 ms    10 ms     9 ms 202.180.81.26
3    10 ms    11 ms    10 ms p69.pool-82.callplus.net.nz [202.180.82.69]
4   193 ms    13 ms    11 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5    87 ms    10 ms    10 ms nsrv1.tranzpeer.net [202.180.64.10]

Trace complete.

X:\Downloads In Progress>tracert 202.180.64.10

Tracing route to nsrv1.tranzpeer.net [202.180.64.10]
over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms 192.168.1.2
2   215 ms   239 ms    38 ms 202.180.81.26
3   231 ms    10 ms    10 ms p69.pool-82.callplus.net.nz [202.180.82.69]
4   281 ms   306 ms   193 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5   340 ms    18 ms    10 ms nsrv1.tranzpeer.net [202.180.64.10]

Trace complete.

X:\Downloads In Progress>tracert 202.180.64.10

Tracing route to nsrv1.tranzpeer.net [202.180.64.10]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.2
2    11 ms    10 ms    10 ms 202.180.81.26
3    71 ms    10 ms    10 ms p69.pool-82.callplus.net.nz [202.180.82.69]
4   144 ms    10 ms    10 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
5   237 ms    10 ms    10 ms nsrv1.tranzpeer.net [202.180.64.10]

Trace complete.

X:\Downloads In Progress>

Richard rich.ms

Chrizvi

295 posts

Ultimate Geek

#690784 24-Sep-2012 18:51

Guys, problem now resolved.

here's what I have done to troubleshoot the issue..

connected by laptop directly to modem using wired. and works ok no high latency.
then connected by laptop on router using wired and having the high latency.

so i suspected my router as the issue... so rebooted my router and still having issue...
my next step was to check all my wifi devices.

started on my imac. shutdown my mac and viola!! the high latency is gone.
so I know now what was the culprit.

now started imac and checked all apps that are running. closing one by one.
and guess what the culprit is.... IT WAS THE ICLOUD!!!! grrrr... for some reason this has been enabled (maybe someone from house) and uploading all my music, pictures, etc.

after disabling iCloud and viola.. all GOOD.

thanks Ben for giving me idea on what is the culprit.

happy with 22ms!

Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=22ms TTL=253
Reply from 202.180.81.26: bytes=32 time=25ms TTL=253

richms

28172 posts

Uber Geek

Trusted

Lifetime subscriber

#690785 24-Sep-2012 18:53

Hmm yeah, I have backflip running at the moment. That things never going to complete at ADSL upload speeds ;)

Richard rich.ms

AliExpress

Shop now on AliExpress (affiliate link).

kyhwana2

2566 posts

Uber Geek

#690818 24-Sep-2012 20:16

Yes, always use wired. Wireless is annoying for this reason.