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cfre

3 posts

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#311535 25-Jan-2024 09:48
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Hi All,

 

I had issues with connections on my old router (DHCP Assignment Issues & Connection Issues) & purchased a new TP-Link Archer X55 yesterday.
Unknown to me, there was a chorus outage in my area affecting authentication.

 

After the chorus issue was fixed & cleared, I retried connecting both old & new routers back to the ONT, but to no avail.

 

I have set up both routers to the spec stated on the 2Degrees BYO Modem, as below:

 

  • WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
  • 802.1Q: Enabled
  • VLAN ID (802.1Q): 10
  • 802.1P (Priority): 0
  • IP Version: IPv4 or IPv6
  • MTU Size: 1492 or 1500
  • NAT: Enabled

Both routers have been reset & restarted multiple times alongside the ONT box.

 

I was moved from MyRepublic to 2Degrees last year when they were sold & have had many connection issues, 2D Customer support has been useless.
I've also not had to use PPPoE before - so no login to try.

 

Any settings I am missing or help possible?

 

Thanks In Advance :)

 

 

 


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michaelmurfy
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  #3186286 25-Jan-2024 09:54
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Turn of VLAN tagging or untick 802.1Q Tag for Internet. Otherwise it's just DHCP still.





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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cfre

3 posts

Wannabe Geek


  #3186288 25-Jan-2024 09:56
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Wow, You are a Saint! Thank you 100 times over :) !

 

Wonder why they make you set these tags when they don't allow connection?!

 

 

 

Anyways, for anyone with the same issue - Fully Disabling IPTV/VOIP enabled connection over Dynamic IP.


nztim
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  #3186289 25-Jan-2024 10:00
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ex MR connections migrated to 2degress don't have a tagged UNI

 

TBH this must be a nightmare for support staff, if your connection is ex MR then these characteristics apply etc etc 





Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 




michaelmurfy
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  #3186290 25-Jan-2024 10:01
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It's normal on 2degrees to tag the connection however if you came from MyRepublic you have this turned off (but the 2degrees guides won't show the MyRepublic settings).





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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cfre

3 posts

Wannabe Geek


  #3186291 25-Jan-2024 10:02
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Yeah, I'm not 100% sure why VLAN Tagging worked on my old modem - Then again connection was 50/50 some days.

 

Had to ensure not to turn off power for modem or we'd be connecting/authenticating for 6+ hours :(


nztim
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  #3186294 25-Jan-2024 10:07
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cfre:

 

Yeah, I'm not 100% sure why VLAN Tagging worked on my old modem - Then again connection was 50/50 some days.

 

Had to ensure not to turn off power for modem or we'd be connecting/authenticating for 6+ hours :(

 

 

I would log a support ticket with 2degrees to get you moved to their standard set of offer characteristics.

 

I don't understand how it would have ever worked with VLAN tagging as the UNI tagging on the offer characteristics is either on or off. 





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