[Snap] How long does it take to Sign up to SNAP?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] How long does it take to Sign up to SNAP?

zCelicaDude

171 posts

Master Geek

#93020 11-Nov-2011 09:19

Hey guys,

Phoned up Snap via the Helpdesk last month, 27/10/2011 ... 16 days ago, went through the process of singing up to be a new customer..

They charged me $150.00 on the spot to my Visa, but nothing has happened thus far, and I've called to follow up already, and they advised that it was with Telecom, but this was last week... It's now Friday..

I've had no communication at all, no emails, I'm not sure whats going on.. but they've charged me...

Any ideas guys, how long does it take ( Telecom to SNAP ) DSL and Phone ,

Cheers
Scott

amford

92 posts

Master Geek

#544188 11-Nov-2011 10:57

When i signed up everything happened within a week. Snap did what they could and it was chorus who held things up.

I would talk to snap but once they have done there part and sent the request through to chorus i don't think there is to much they can do.

vita

68 posts

Master Geek

#544250 11-Nov-2011 13:39

There is plenty they can do - give them a call and ask to speak to a supervisor - there may be a reason its not going through - a supervisor will be able to find out.

Dreamy

251 posts

Ultimate Geek

Trusted

#544254 11-Nov-2011 13:48

Wow, that's a long time. I signed up online on a Saturday, by Monday night my internet worked, they called me on Tuesday to let me know that phone & tolls were now with them. Very smooth transition here.

Definitely call them.

~~Dream.Catcher~~
iPhone 4s 16 GB, Ipad2 32gb
windows 7 computer

zCelicaDude

171 posts

Master Geek

#544751 13-Nov-2011 10:30

Resolved - It took a long time, for some reason Telecom were holding up the process...

Not sure. my connection is supposed to go live tomorrow (monday) with VDSL2 aswell at the same time

Excite!

zCelicaDude

171 posts

Master Geek

#545595 15-Nov-2011 13:08

VDSL2 installed last night as stated,

well done Snap :)

10mb up, 45mb down,

Speedtests show average 37-42 mb down and 9mb up to most of NZ ,

Loving the upload speed the most, uploading photos to facebook/google+ is just a walk in the park

Scott

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#545654 15-Nov-2011 15:23

Awesome to hear! Please feel free to email me directly if you guys ever need any updates or have any questions :)

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator