Orcon Fibre speed has dropped... Paying for '100'/20, but usually only getting 70/20

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Fibre speed has dropped... Paying for '100'/20, but usually only getting 70/20

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Biddle Corp

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#1295472 2-May-2015 08:33

JWR:
Is there any sort of minimum standard mentioned in the UFB plan?

Minimum? No. Because the only speed that's guaranteed on your UFB is your CIR component. Your headline speed is only an EIR.

There are however specs detailing what sort of throughput should be delivered, with this based on a % based on the number of tests done as fair weighted queuing will be performed with all EIR low priority traffic under congestion conditions. I don't have a link handy but this is will be publically available from Chorus on their site or from CFH.

GTRgod

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#1298921 6-May-2015 11:16

Situation even worse last night...no improvements. Orcon really sucks at the moment and is failing to deliver any value to it's customers.

Same friend & I, both only getting 65mbps at 9pm last night on my '100'plan.
In contrast - another buddy in close geographical proximity to me, but with Vodafone '100' fibre... speed test yields 102mbps from his ISP!

BlackHand

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#1298934 6-May-2015 11:31

GTRgod: Situation even worse last night...no improvements. Orcon really sucks at the moment and is failing to deliver any value to it's customers.

Same friend & I, both only getting 65mbps at 9pm last night on my '100'plan.
In contrast - another buddy in close geographical proximity to me, but with Vodafone '100' fibre... speed test yields 102mbps from his ISP!

Agreed & I'm getting the exact same speed, things seem to have degraded considerably in the last few weeks.

johny99

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#1300061 7-May-2015 18:03

people need to under the technology before they complain, i feel sorry for all the isp csr's, this is only going to get worse as more and more ilinformed customers join the ufb network

johny99

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#1300062 7-May-2015 18:03

people need to understand the technology before they complain, i feel sorry for all the isp csr's, this is only going to get worse as more and more ilinformed customers join the ufb network

marlinz

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#1300066 7-May-2015 18:23

i think if Orcon changed their web page wording it may help them explaining things . I see it sayson the Orcon web site

Speeds

100 Mbps down
20 or 50 Mbps up

I see the key wording is "up to" with Spark

Fibre 100 + Landline

Up to 100Mbps

Up to 20Mbps

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GTRgod

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#1300080 7-May-2015 19:12

No, we dont need to understand every technical detail about the product before we complain. We are not 'ilinformed'- we have been mislead/cheated by a well oiled marketing machine.

My observations are: I'm receiving sub-standard speeds from Orcon, when other ISP's are delivering much better speeds, during the same peak times (Spark, Vodafone)

Customer dissatisfaction.

It's not technically complicated.

(A little bit like avoiding double posting in a forum)

johny99

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#1300100 7-May-2015 19:38

await sbiddles reply, not sure he will even bother...... i do agree re the marketing spin however.

johny99

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#1300106 7-May-2015 19:46

one would believe the larger and better financially equipped isp's, will have bigger backhaul links.

Satch

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#1301881 11-May-2015 12:05

Imagine an add on the radio "Come to petrol station X. For every $50 gas you pay for our pumps will dispence up to $50 worth of petrol" :-)

Zeon

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#1301916 11-May-2015 13:01

Maybe the ISPs should modify any packets going to speedtest.net servers to always say 100mbps :p

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Darren0

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#1302354 11-May-2015 22:46

Zeon: Maybe the ISPs should modify any packets going to speedtest.net servers to always say 100mbps :p

Why do you think every ISP has a speedtest.net server now? It's so ridiculous how much consumers sit on that website. I'd love to know what kind of percentage of traffic is done on larger ISPs servers.

Also, I thought everyone assumes that listed speeds are "up to"? If it doesn't say it specifically in the marketing blurb, it's definitely in the legal one.

sidefx

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#1302364 11-May-2015 23:03

One wonders why they offer a 100/20 plan and a 30/10 plan if both are just "up to"? What is the minimum you folk who are saying "nothing wrong, working as intended" would consider reasonable before advertising a 100/20 vs 30/10 plans becomes false advertising?

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richms

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#1302370 11-May-2015 23:22

If it gives close to the headline speeds during offpeak times then they are fulfilling the up to claims.

If you want a committed rate circuit then call a business ISP and talk with them about it. If you want a cheap one then you get the best efforts service.

Richard rich.ms

Darren0

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#1302376 11-May-2015 23:26

sidefx: One wonders why they offer a 100/20 plan and a 30/10 plan if both are just "up to"? What is the minimum you folk who are saying "nothing wrong, working as intended" would consider reasonable before advertising a 100/20 vs 30/10 plans becomes false advertising?

It's difficult because I would have higher standards of lower circuit speeds. I would be fine if I had a few evenings pop up where I was getting 50Mbps of 100, or even 200, but if I hit 15 on a 30, then I'd be annoyed since I may as well have a DSL line.

With that in mind, if I was overly obsessed with latency such as everyone who plays League of Legends ever, then if I was getting 10Mbps but latency was solid, then I guess I wouldn't notice because League of Legends only reports latency not speed.

I think it's part of a larger problem where customers are just simply expecting so much that it's hard for ISPs to manage and meet those when a fault occurs. If I were living rurally and saw a topic "I'm whinging about my 73Mbps connection" or "my city residence had no power for 30 minutes today", I'd be pretty livid because I'd have sub 10Mbps, a larger bill to pay, and didn't have power for three days in a row after a storm last winter, so no sympathy from me.

But more to your point, when it would become false advertising? No one but ComCom's place to say I guess. If it was less than your CIR, then I would definitely throwing some emails at the ISP and ComCom. Until then, tough luck. Best case scenario is getting out of your contract, but good luck with that.

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