Im having the same issue, is this QOS something I need to do on my end or 2degrees?

Hi, assuming you have a Fritzbox, you will need to do it your end.

Cyril

On your Fritzbox - under Internet/Account Information/Internet connection - do you have the following set under connection setting

Downstream should be 999999 kbit/s

Upstream should be 999999 kbit/s

Nick

@alavaliant - did you get a resolution to your issue? 

on a side note

some one was telling me a few months ago they upgraded to a giga plan from a 100mb plan

but only get about over 100mb +

no one could fined out what the problem was

turns out the modem cable was only cat 5 and not cat 6 or higher

freitasm: Interesting. I have a similae problem as in not going past 450 Mbps now. I am told all is well both with Chorus and 2degrees but still seem limited. Tried with the Fritzbox and a Synology 2600rt.

Same here. 2degrees and Gigabit connection. Seems limited to 450 Mbit/s downstream.

alavaliant:

 

* The router settings might be incorrect (such as the fritzbox qos settings - I can't speak on those though since I'm not using a fritzbox)

 

That helped a bit on my end.

Removed internet telephony and Fritzbox media server (that I didn't use) from Internet -> Filters -> Prioritization on the Fritzbox.

Went from around 450 Mbit/s as max download speed to around 630 Mbit/s. Not quite Gigabit yet, but closer. 

Hi Mauricio,

We've checked things on our side for you, in order to get to the root cause of the issue, I've asked Ricky to reach out to you to troubleshoot.

Nick.

@NickMack:

 

We've checked things on our side for you, in order to get to the root cause of the issue, I've asked Ricky to reach out to you to troubleshoot.

 

Thanks Nick... This was checked a couple of weeks back and I was told both Chorus and 2degrees had confidence this was ok on their side. As I said I am about to factory reset the Synology router - althoug I do have a FritzBox and it showed the same speed problem when I tested with it. The problem with factory reset is having to reconfigure network, add reservations and SSL certificates again, seeing I wouldn't reload the config backup, just in case it contains some dodgy configuration.

I am about to test a new, not yet released, router from next week so it will be a third box to see if it happens. 

biggal:

 

on a side note

 

some one was telling me a few months ago they upgraded to a giga plan from a 100mb plan

 

but only get about over 100mb +

 

no one could fined out what the problem was

 

turns out the modem cable was only cat 5 and not cat 6 or higher

 

Real cause is patch lead only having 2 pairs terminated (using lead supplied to attach Fritz to RJ45 VDSL outlet).

Can I also get some help also, I've checked my fritzbox 7490

Downstream is 999999 kbit/s

Upstream is 999999 kbit/s

Hiya,

Do you have an open ticket with Care? if so, what is it. We are currently investigating this issue, so more information should be tracked via normal channels to provide us with any details of who you are, where and how you're testing etc.

livisun:

 

Can I also get some help also, I've checked my fritzbox 7490

 

Downstream is 999999 kbit/s

 

Upstream is 999999 kbit/s