Path of Exile Latency and Disconnects

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Path of Exile Latency and Disconnects - VPN solves issue

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BraveDave

15 posts

Geek

#3400135 5-Aug-2025 12:41

Apologies, i might need a bit of help on how to use the tool.

So I need to enter my public IP here?

I tried this but it simply returned an error.

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3400139 5-Aug-2025 13:46

Copy the IPv4 address shown under the "You are connecting from" section at https://bgp.tools/

You may get the error message (No ICMP response - BGP/MTR data available below) but we are interested in the intermediate hops here so no response from final hop is okay.

Also if you toggle from Standard to Advanced will show you all routing tables (Global Secure Layer and Spark for NZ, Auckland) so make sure to expand Show Trace for both of these.

BraveDave

15 posts

Geek

#3400144 5-Aug-2025 14:09

Appreciate you taking the time to explain.

Cxf

72 posts

Master Geek
+1 received by user: 52

2degrees

#3400420 6-Aug-2025 18:13

If you want that last hop in the traceroute to show you a result, you will need to enable ICMP or ping on your modem's WAN port from the admin gui dash - can google your router's model on how to do this. No need to share your IP address, feel free to black it out.
You may want to enable it to show if latency is increasing within the 2degrees network between hops 3 and hops 4 (the Spark NNI and your home connection)

How has the ingame experience been lately, do you still see long period of high latency? I've been checking pingplotter every other day and not seen any issues yet from my home connection.

yitz

2239 posts

Uber Geek
+1 received by user: 594

#3400421 6-Aug-2025 18:25

OP might be on CG-NAT... I think there are static and CG-NAT address ranges on 161.29.x.x

Cxf

72 posts

Master Geek
+1 received by user: 52

2degrees

#3400422 6-Aug-2025 18:42

Good spotting it is. We did have an outage causing congestion for a large number of CGNAT subs not that long ago
Wondering if it is related or a trigger / tipping point, as this forum was created not that long after.

Would be good to understand how the increased ingame latency is seen? Is it every night between peak hours 6pm-10pm? Or just the odd random night? Or seen during the daytime? Is it for 20-30minutes, then back to normal or for hours on end? Does the latency slowly ramp up or is it low one hour then suddenly its 200ms?

Mighty Ape

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BraveDave

15 posts

Geek

#3400456 6-Aug-2025 20:07

The latency and disconnection occurs at multiple points throughout the day but is noticeably worse in the evening. The latency isn't constant, it spikes with 5 - 10sec on normal latency inbetween spikes.

It is also worth noting that connecting via an Auckland VPN resolves the latency.

Another unusual behaviour i mentioned previously is that connection to Australian servers results in a constant 170-330ms. This started occuring at a similar time. The singapore connection is a stable 120ms which is what we were using to play before the VPN solution was found.

I can't recall the exact time this started occurring but my estimate would be late June/early July.

Cxf

72 posts

Master Geek
+1 received by user: 52

2degrees

#3400481 6-Aug-2025 22:19

Regarding the disconnect, just make sure you're not torrenting any "linux ISO's" or have any flatmates that like to use all-you-can-eat type applications that can use up your CGNAT ports, that could cause disconnects too.

BraveDave

15 posts

Geek

#3400590 7-Aug-2025 10:49

Definitely no torrenting during the disconnects. Im the only material internet user in the house (no flatmates).

Cxf

72 posts

Master Geek
+1 received by user: 52

2degrees

#3400965 8-Aug-2025 10:38

Can see the packet loss started for me this morning when pinging the game server over pingplotter. I also logged into Path of Exile and observed the latency spike between 17ms to 200ms on the AKL server which correlated with the packet loss seen in Pingplotter and sounds alot like what OP was describing.

Found an erroring core link in Auckland which was part of the return LSP path to my BNG in Wellington. I suspect it's related, with interface errors you would see a similar issue below where the latency remains low but packets just drop.

I've raised it with our NOC to investigate further, hopeful that this is our issue and we can fix it soon.