New 2Degrees 900/400 plan for $75

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New 2Degrees 900/400 plan for $75

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#2535682 6-Aug-2020 12:10

Linux:

mentalinc:

How can you see when the term expires?

@mentalinc Login to the 2d website and you can't miss the option right on the front page

i can see on a term, but not the date it expires

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BlackHand

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#2535725 6-Aug-2020 12:20

I just tried to do this and got told it’s only for new customers and if I wanted it I need to cancel my account and resign-up? Did you guys have to do the same?

surfisup1000

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#2535726 6-Aug-2020 12:21

Linux:

@surfisup1000 If you ask nicely you may get a free static

Ha, maybe .

I just switched to voyager, good service, price is good . So , happy to remain :)

Stu

Hammered
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#2535727 6-Aug-2020 12:21

@BlackHand - not at all, as posted previously.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Resnick

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#2535740 6-Aug-2020 12:46

I would have assumed it to be less hassle for the telco to give out the deal to off-contract clients rather than have to deal with a reconnection.

irpegg

142 posts

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#2535753 6-Aug-2020 13:05

Resnick:

I would have assumed it to be less hassle for the telco to give out the deal to off-contract clients rather than have to deal with a reconnection.

Lock you in for 12 months, then when that ends you're back paying $106 per month and too spoilt with that speed to want to go back down to 100/20

tanivula

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#2535757 6-Aug-2020 13:07

Resnick:

I would have assumed it to be less hassle for the telco to give out the deal to off-contract clients rather than have to deal with a reconnection.

Yeah, but again they get more $$ if you don't do anything about it and keep paying the old higher charge.

With my dealings with the 2deg it's a lucky dip how they'd respond. I've had all of them:

Sure have all the perks as a new customer
Have some of the perks
Hard no

Last time it was hard no which resulted in a churn to another provider.

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morganbrowne

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#2535833 6-Aug-2020 15:10

freitasm:

@Resnick:

I am on an open term contract. I have just got off the phone with customer care after being told that this applied to new customers only and I would have to disconnect and rejoin in order to get the new deal.

@morganbrowne can clarify if this is the case? Some people managed to get the new price when re-signing, others didn't.

Sorry for late reply - if anyone is out of contract and wants to resign to this offer, our call centre staff should be able to do this for them, so just give us a call :)

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

BlackHand

131 posts

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#2535886 6-Aug-2020 16:40

Just called up again and they told me that offer is only available to new customers *sigh*

Linux

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#2535888 6-Aug-2020 16:42

BlackHand: Just called up again and they told me that offer is only available to new customers *sigh*

Can @morganbrowne add any value here?

jarledb

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#2535892 6-Aug-2020 16:57

morganbrowne:

Sorry for late reply - if anyone is out of contract and wants to resign to this offer, our call centre staff should be able to do this for them, so just give us a call :)

That seems to be the right way to do it. The way I read the messaging on the 2degrees site you get the deal for a 12 month contract. And your message now seems to confirm my reading of it.

If it was not the case, it should have some wording on it that states that it is only for new customers.

Seems the call centre is confused about this though. As a 2degrees customer currently on a contract that is about to expire, it would be good to know I have the option of signing up to a new 12 month contract when the current one lapses, without having to call 2degrees repeatedly to get the deal (or switching to another ISP).

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danfaulknor

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Prodigi

#2535934 6-Aug-2020 19:58

I keep hitting the "Sorry new customers only" even when I call up. Even though escalation to managers. Don't know what I'm doing wrong. I'd move if it wasn't for the fact that my static IP (which I've had for 8 years now) is in so many firewalls etc it would be a massive inconvenience to switch to another provider.

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BlackHand

131 posts

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#2535935 6-Aug-2020 20:36

danielfaulknor:
I keep hitting the "Sorry new customers only" even when I call up. Even though escalation to managers. Don't know what I'm doing wrong. I'd move if it wasn't for the fact that my static IP (which I've had for 8 years now) is in so many firewalls etc it would be a massive inconvenience to switch to another provider.

Same here...

jarledb

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#2535947 6-Aug-2020 21:37

@morganbrowne are you able to tell us what we should do to get to sign up for a new 12 month contract with the new price?

cshwone

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#2536018 7-Aug-2020 06:45

jarledb:
@morganbrowne are you able to tell us what we should do to get to sign up for a new 12 month contract with the new price?

From what's being posted there seems to be some inconsistency. I phoned 0800 022022 Option 9 then Option 4. Validated who I was with the CSR and it was all done in a couple of minutes. No issues at all.

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