Orcon slow today

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon slow today

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454 posts

Ultimate Geek

#394658 22-Oct-2010 09:07

Emp:

Your comment about the 15th of September is about the same as what I have noticed for my connection going wrong. My modem was however screwed, got a new one but still get Vent lag, Disconnects from lag, slow youtube and a whole host of other bad international traffic. After all who uses national for gaming and media really...

15th was about when vent and international gaming went to crap for me as well.

Since then I've bought a new modem and got the account holder to call Orcon about our exchange port being capped at adsl speeds instead of full/full adsl2+ which they have done nothing about. Had this issue before with Telstra and it took them about 2 days to fix, Orcon who knows when.

Emp

65 posts

Master Geek
Inactive user

#394666 22-Oct-2010 09:29

That is pretty ironic man... seriously, that is strange you got a new modem too.

plas

454 posts

Ultimate Geek

#394708 22-Oct-2010 11:17

Bought the modem because I wanted wireless N and Gigbit on the same device instead of having 3.

Ramjet007

319 posts

Ultimate Geek

#394713 22-Oct-2010 11:44

My WoW ping times went west during the big orcon outage and days after. I switched to wow tunnels and got 230ms pings. Last night i tried without tunnels and got 205ms ping. Best i have had in months.

Go figure.

Alhall

16 posts

Geek

#394729 22-Oct-2010 12:11

casewindow LOL more data how much can you use at 256 kb a sec in a month

samgab

89 posts

Master Geek

#394736 22-Oct-2010 12:25

Emp: That is pretty ironic man... seriously, that is strange you got a new modem too.

The ironic part is my browser is showing the fancy bandwidth-hogging Orcon banner ad up the top of this page. HA! Eejits.

Athlonite

1828 posts

Uber Geek
Inactive user

#394738 22-Oct-2010 12:30

depends on how many torrents you have going and if you leave them going 24/7 you can actually get through quite a bit atleast that's what my mate does on his 256/128 slingshot connection

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

samoir

39 posts

Geek

#394751 22-Oct-2010 13:52

hmmm connectivity has gone from around 13 Mbps / 1Mpbs for the past 18 month, to 1.5Mpbs / 1Mbps for the last couple of days.

Nothing has changed on our setup here... dunno what the hell they are playing at.

Ping times nationwide are sub 9ms (all hops) and sub 30ms to Australia. Data through put has clearly been stuffed big time somewhere at Orcons end

Emp

65 posts

Master Geek
Inactive user

#394757 22-Oct-2010 14:16

Ramjet007: My WoW ping times went west during the big orcon outage and days after. I switched to wow tunnels and got 230ms pings. Last night i tried without tunnels and got 205ms ping. Best i have had in months.

Go figure.

FFXIV to Japan servers... my speed tests tests, my download I get anywhere from 1/10th to 1/4 of the speed I get on my line at times - more so regularly. My Pings have doubled with the tests from all locations. My upload remains constant to some extent, its either not there at all or about the same; more so not there at all with the current botchs that this lovely ISP is running.

I have had 50 disconnects over a fortnight or so, constant internet dropping and I have had 3 last night, followed by one just 5 minutes ago.

Wanna see my line stats boys?

DownStream Connection Speed
22232 kbps

UpStream Connection Speed
728 kbps

Taken off my modem... I am probally in one of the best positions for ADSL2 in the country...

Some more stats for you taken from the Router Stats...

Noise Margin

5.8 db

6.4 db

Line Attenuation

9.3 db

7.6 db

Connection Speed

22232 kbps

728 kbps

Pretty pissed off at the moment to be honest... I have had a ticket running for a week, they do nothing until now, I have bought a new modem and they have not even checked the exchange. I recall being on Telecome and Xnet in the past, both when have had line/exchange problems go and check it without the "Oh we dont want to charge you $170.00 for the line fee for sending a technician out to your house to check it". I have tried to explain I have had a sparky here to check this issue... even got the email from the Landlord and his contact details, it evades their common sense to ask for any of his information.

Now it is labour weekend, poor internet and nothing will get done I'd say until middle of next week.

Any good media sources to take legit bad customer service events too? Campbell Live, Close Up, Fair Go, Target, Newspaper? Who do you think would like to hear out from a customer or maybe two from some of the others in here having the same problems around "ADSL2"... it is ADSL one here man... Getting 1.5MB DL to San Jose/LA... on those line stats I mentioned above is a serious network fault.

P.S Tried 3 ethernet cables, 3 modems, 3 filters and its not my Motherboard, its new and also the connection from the Mobo to Modem has been 1MS on trace on 1st hop, along with any www.google/youtube etc.

yozshiku

34 posts

Geek

#394789 22-Oct-2010 15:34

Just talked to Orcon Support about it again. Being told there are no technical issues the support people have been made aware of, and really doubt the tickets or tests will amount to anything. Apparently the tier 2 techs will get on to looking into it "sometime next week maybe". Same response as the last several times, pretty much. And it'll probably come right over the weekend, so by the time they do look at it it'll be fine again, and marked as no action possible. And around and around we go, till the next time it crops up and it starts all over again.

It's just baffling to me that a decent proportion of people notice the issue, but their support has no idea what's going on.

The entire thing makes me wonder if they have some sort of throttling policy in place to save money, and just either haven't told customers or the low tier tech support about it, or they've been told not to say anything.

samoir

39 posts

Geek

#394793 22-Oct-2010 15:39

i submitted a support ticket and tests. Support guy on the phone sounds like someones shoved carrots up his nose when he talks. quite amusing. They couldnt give a 5h1t about it. He said someone from tier2 support will call. What a load of boiled boll0ck5 .

Their upstream provider is clearly at fault and they seemed to have no idea what they are doing.
Smell my finger... smells like we have an XTRA coming on, circa 2002.

khull

1245 posts

Uber Geek

#394797 22-Oct-2010 15:52

very annoyed - was trying to stream Apple's Keynote from Akamai servers and it was be buffering every so often. For the price I am paying it is not worth it

yozshiku

34 posts

Geek

#394808 22-Oct-2010 16:24

samoir: i submitted a support ticket and tests. Support guy on the phone sounds like someones shoved carrots up his nose when he talks. quite amusing. They couldnt give a 5h1t about it. He said someone from tier2 support will call. What a load of boiled boll0ck5 .

I know I'm dreaming when I say this, but hopefully the more people that complain, the more likely something is done about it.

I still think they drop everything off on tier 2 support (which at this point, I'm not even sure exists) and tier 2 either don't do anything because when they get around to checking it, it's solved, or don't do anything intentionally because they don't want to admit to/say what's causing it because if they did they or the company would get in trouble. Of course, this is entirely opinion/speculation.

But to have it occur so widely and frequently (every what, 2-3 weeks for months now?), I find it hard to believe they haven't noticed anything wrong yet.

alliao

321 posts

Ultimate Geek

#394816 22-Oct-2010 16:49

or it's working exactly as intended...

yozshiku

34 posts

Geek

#394821 22-Oct-2010 16:54

alliao: or it's working exactly as intended...

Yeah, pretty much. Would be nice to know what's intended though. But like I suggested, they might get in trouble if they come out and say it.

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