Slow YouTube (and other Google services) recently

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow YouTube (and other Google services) recently

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Ultimate Geek
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#2699664 29-Apr-2021 14:21

I got asked by the email helpdesk to do a bunch of nslookups etc to some google domains

I'm away at the mo but will do when I get home. I suggest others contact via email so we can provide as much info as possible to the engineers

morganbrowne

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#2699666 29-Apr-2021 14:23

arnies:

I got asked by the email helpdesk to do a bunch of nslookups etc to some google domains

I'm away at the mo but will do when I get home. I suggest others contact via email so we can provide as much info as possible to the engineers

Hi as per my earlier message, if anyone wants to DM me their IP address, 2degrees username and account number, I'll be looking into it with our network team. Cheers - Morgan

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

Kodiack

712 posts

Ultimate Geek
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#2699668 29-Apr-2021 14:24

arnies:

I got asked by the email helpdesk to do a bunch of nslookups etc to some google domains

I'm away at the mo but will do when I get home. I suggest others contact via email so we can provide as much info as possible to the engineers

I got the same. I'll be running everything momentarily and sending back. Glad to see they're reaching out to affected people about this!

evilonenz

/dev/urandom
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#2699844 29-Apr-2021 20:49

morganbrowne:
arnies:

I got asked by the email helpdesk to do a bunch of nslookups etc to some google domains

I'm away at the mo but will do when I get home. I suggest others contact via email so we can provide as much info as possible to the engineers

Hi as per my earlier message, if anyone wants to DM me their IP address, 2degrees username and account number, I'll be looking into it with our network team. Cheers - Morgan

Sent details via PM. Will also log via email once back at a PC.

Smokeping

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Kodiack

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#2700874 2-May-2021 20:48

This issue's proving to be really bad and pretty consistent tonight. I'm doing a fair amount of stuff with Google Photos and Drive, and it's incredibly painful. It seems like more often than not I'm getting stuck at ~280 KB/s speeds.

Anyone have an ADSL connection in the meantime? :P /s

I suppose I could just disable IPv6 in the meantime, but that's more of a workaround than a solution.

chopsuwe

25 posts

Geek
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#2702144 5-May-2021 11:35

I've been having this problem consistently since well before Christmas. Open a Youtube video, it loads as 720p or less, sometimes as low as 240p. If I skip forward through the video or increase the playback speed there's a lot of lag and pausing before it finally catches up. After about 5 minutes or three videos (whichever comes first) everything works fine. Any video after that opens as 1080p (as it is supposed to) and plays back perfectly at all speeds without any stuttering.

The other odd thing is that speedtests show I'm on 100mbps down and 100mbps up even though I'm on the 100/20 plan through Enable.

All these behaviours are consistent on both wifi and LAN. I'm running a Vodafone Huawei HG659 with Bigpipe firmware. Win10 and Opera browser. The browser VPN is turned off. It's all the same hardware since before the problem started.

PM sent to Morgan

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Kodiack

712 posts

Ultimate Geek
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#2705400 10-May-2021 11:56

This issue still seems to be getting worse with time instead of better. Any updates?

morganbrowne

161 posts

Master Geek
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#2705405 10-May-2021 12:03

Kodiack:

This issue still seems to be getting worse with time instead of better. Any updates?

Sorry to hear that - I've just flicked our network operations team a message and will let you know when I hear an update!

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

Kodiack

712 posts

Ultimate Geek
+1 received by user: 351

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#2705429 10-May-2021 12:12

morganbrowne:

Sorry to hear that - I've just flicked our network operations team a message and will let you know when I hear an update!

Thanks! I appreciate it.

michaelmurfy

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#2706312 11-May-2021 22:31

Any update here? Been over a month since it was reported on here and this problem has been happening for quite a while. I get the problem is related to IPv6 but as this is enabled by default on every Fritz!Box that 2degrees has ever given out I would see this as a P2 incident - the problem is getting worse and it is now driving me nuts.

The responsiveness to incidents, especially networking incidents has severely degraded over the last year :(

Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.

arnies

554 posts

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#2706315 11-May-2021 22:36

michaelmurfy:

Any update here? The responsiveness to incidents, especially networking incidents has severely degraded over the last year :(

Coincides with a GZ user leaving too? 🤔😀

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Lally

102 posts

Master Geek
+1 received by user: 8

#2706336 12-May-2021 06:16

I ended up 'solving' my problem by just disabling IPv6, not the ideal outcome but in this case just far easier to do.

One of the other issues this resolved were the daily drops of my connection (or is this normal for IPv6?).

Jiriteach

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#2706337 12-May-2021 06:20

Been interesting to watch this thread.

Am in Wellington on 2D UFB max speeds with a static IP. I have not come across this issue but then again, I’ve disabled/not setup IPv6. Using an EdgeRouter4 and I see my max speeds - no streaming issues from YT.

I’ve deliberately did not setup IPv6 as I’ve experienced many issues in the past around sites loading incorrectly or not loading at all etc.

-- opinions expressed by me are solely my own. ie - personal

rugrat

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#2706348 12-May-2021 07:34

I haven’t disabled IPv6 in the fritz modem. The green IPv6 shows at top of page in Geekzone, yet YouTube is running perfectly here. 99.9% time I’m running it in an applic, not web browser if that makes any difference.

evilonenz

/dev/urandom
291 posts

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#2706350 12-May-2021 07:44

Really beginning to become a massive issue here, disabling IPv6 across the entire home network is just not feasible, as I use it quite extensively, and the seemed lack of progress on resolving the issue is quite disheartening. Might be time to start shopping around.

Smokeping

Referral Links:

Quic - Use code R536299EPGOCN at checkout for free setup
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