Hi,

I'm posting this on behalf of a coworker who is looking at moving to Snap. He lives in Ohope (near Whakatane) and is currently with Xnet. At the time of joining Xnet, they didn't have the necessary setup here so his Xnet phone number is from Tauranga. He can call other people in Tauranga for free, but "local" calls to Ohope and Whakatane are charged at the national rate. For this reason he's also paying for a Telecom landline so that he can call locally for free.

He just called Snap's helpdesk and apparently succeeded in hopelessly confusing the person at the other end. They initially said that local calling would be exactly the same as on Xnet, but then said that it's the same as Telecom and that calling his neighbours would be free. There's no explanation that either of us could find on the Snap site around what constitutes a local call, so how do you know for sure?

His other question is around whether he can take his existing Telecom phone number across to Snap. Is that doable?

Thanks :)