I'll try to keep it brief...

I couldn't handle Orcon's sloppy customer service anymore after trying to get a replacement genius phone for the second faulty unit they had sent to me and being put on hold for 2 hours and then cut off. I can't stress how bad their customer service has been the two years I have had to deal with them.
Anyway as we had a business proposal from Snap I decided to try them out residentially too. Unfortunately Orcon had put a open service call on my line to cut the internet on the 28th. Snap called me to let me know this and said I had to contact Orcon. Which I did but they were of no help so I called Snap back and mentioned this. They agreed to sort it out and my internet should have been on from the 28th. It wasn't until I called on the 28th again to enquire what had happened that I was told that a new service request would need to be put through.

Now I know this wasn't helped by Orcon but when you tell a customer that you can organise for your connection to continue uninterrupted then you need to come through. Not one or two weeks later.

So i'm hoping I haven't swapped one poor customer service ISP with another. At least the hold times are less than 5 minutes to speak to someone who is actually from NZ. Just not the best start having to pay for internet for a week+ before actually getting any!

Rant over.