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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] How long do i wait....
Daynger

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#143467 15-Apr-2014 23:45
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OK, so I have signed up to VDSl with snap online, paid on the 2nd of April.

It is now the 15th of April and I have not heard a peep from the "we will be in contact within 72 hours" splash screen and the "it can take up to 10 days but if it will be longer we will be in touch" welcome email.  
How long before I demand a refund and tell them to stick it?

This is not a good start......

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RalphFromSnap
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  #1026383 16-Apr-2014 19:18
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Daynger: OK, so I have signed up to VDSl with snap online, paid on the 2nd of April.

It is now the 15th of April and I have not heard a peep from the "we will be in contact within 72 hours" splash screen and the "it can take up to 10 days but if it will be longer we will be in touch" welcome email.  
How long before I demand a refund and tell them to stick it?

This is not a good start......




Hi Dayne,

Sorry for the delay posting here, but I believe you had a couple of updates this morning re this.

Just some more info, this is a LLU exchange to cabinet transition order, but also the first VDSL2 connection on the cabinet (for the technicians a hard wired cabinet) and needs a card upgrade. Generally this takes around 7 -14 days to install and then a couple of days for the order to update and process - plus schedule a technician in for the install.

We are currently working on updates to our system for orders/waiters like this to keep you uptodate automatically, at the moment this is a manual process between us and Chorus, so hopefully soon we will be able to keep people up to date on their waiter status via SMS, generally there is no a lot of updates in this process, but it would still be handy to be kept up to date regularly even if there is no specific update!

Thanks,
TheRalph




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