Iserve servers down

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Iserve servers down

mattwnz

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#143468 16-Apr-2014 00:21

Looks like iserve is currently down this evening, can't access emails or websites. Checked the status page , and no announcements on iserve maintenance or outages. The only announcements are below. Anyone else having problems?

Network status updates 15/04/14 9:30 pm No current major Network issues at this time Please report any individual issues through our Request Support tab on this page. 15/04/14 4:38 pm Waiuku area outage. ***Update 2014-04-15 18:09*** - Fault due to Fibre cut in area. Approx 200 customers affected with loss of data and voice voice. Some mobile services are also affected. Current tentative ETR 22:00 15/4. 9/04/14 1:29 pm Scheduled Maintenance 22-04-2014 Due to vendor engineering works, customers in the following areas will have up to a 1hr break in service between 22/4 10pm and 23/4 6am. Customers may need to restart modems to restore service at 6am. Areas affected are: CAMBRIDGE, MATIERE, OHAUPO, OHURA, OWHANGO, ROTORANGI, TAUMARUNUI

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FireEngine

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#1026225 16-Apr-2014 14:12

Ah-ha! Issue traced to Telecom planned work but they used a permit number relating to a Chorus outage in the Waikato so the notifications didn't how up correctly. That little gem is with the Telecom and Chorus SDMs to explain....

Regards FireEngine

FireEngine

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#1026519 16-Apr-2014 23:50

"Due to network vendor critical fault repair work, iServe will be inaccessible for up to 5hrs within the above window. We apologize for this late notice and inconvenience."

Window is 16/4 23:00-04:00

Regards FireEngine

FireEngine

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#1027588 18-Apr-2014 21:54

mattwnz: EDIT: I just posted about a current outage, but checked the status page, and it is discussed there. Just incase anyone else is having FTP and email issues today.

18/04/14 8:20 am iServe Outage
Backup circuit in place but users may still experience some packet loss and latency. Engineers still investigating with vendor. No ETR from vendor as yet. Current iServe service availability is:
Accessible:
iServe Shared hosting (except FTP). iServe mail (except the customers who use Death2Spam), KiwiWebHost, Dedicated servers, iServe DNS

Not accessible:
Avalon Web Cluster, IDM, HMC, iserve FTP, Death2Spam (mail is queued up, it will be delivered once D2Spam becomes available again).
external access to shared hosting mysql servers (internally they are accessible so shared hosting is available).

The backhaul fibre has been repaired, the iServe platform is up and engineers are checking/removing any workarounds put in place earlier today.

Regards FireEngine